Ricoh MPC8002 J024 Error

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • nysamara
    Technician

    Site Contributor
    50+ Posts
    • Apr 2016
    • 58
    #1

    Ricoh MPC8002 J024 Error

    Hi!

    I'm receiving this error each time I try to print using a 5.5x8.5" paper... I also received it printing the full page 8.5 x 11" the paper weight is 300gms but I also tried a 250gms and I had the same error.
    Any idea what could be?
    Tags: 250gms, 300gms, error, paper, weight
    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 37478
      #2
      Re: Ricoh MPC8002 J024 Error

      Lead edge of paper is getting to the fusing exit sensor. Check the paper transport belt unit. I am assuming that the 8 1/2 X 11 is being fed LEF. The distance from the PTR to where the paper is between the fusing belt and pressure roller is slightly longer than 8.5 inches. There is a short time frame in which the PTB is the only thing driving the paper. Any slippage of the belt or loss of air flow on one or both of the fans will cause J024 for the 2 paper sizes you are having trouble with.

        Comment

        • nysamara
          Technician

          Site Contributor
          50+ Posts
          • Apr 2016
          • 58
          #3
          Re: Ricoh MPC8002 J024 Error

          Originally posted by slimslob
          Lead edge of paper is getting to the fusing exit sensor. Check the paper transport belt unit. I am assuming that the 8 1/2 X 11 is being fed LEF. The distance from the PTR to where the paper is between the fusing belt and pressure roller is slightly longer than 8.5 inches. There is a short time frame in which the PTB is the only thing driving the paper. Any slippage of the belt or loss of air flow on one or both of the fans will cause J024 for the 2 paper sizes you are having trouble with.

            Comment

            • imaginemoko
              unTrusted Tech

              250+ Posts
              • Jan 2008
              • 289
              #4
              Re: Ricoh MPC8002 J024 Error

              are they cut sheet papers? or just cut from any cutting machine? have you tried other brand perhaps or other paper with same gsm? i presume that paper source is bypass tray...
              fix the customer first then fix the machine... its simple and makes life more easy.

                Comment

                • nysamara
                  Technician

                  Site Contributor
                  50+ Posts
                  • Apr 2016
                  • 58
                  #5
                  Re: Ricoh MPC8002 J024 Error

                  Originally posted by imaginemoko
                  are they cut sheet papers? or just cut from any cutting machine? have you tried other brand perhaps or other paper with same gsm? i presume that paper source is bypass tray...
                  Its is paper that I purchased 8.5 x 11... but this is only with the 300gms paper.


                  Sent from my iPhone using Tapatalk

                    Comment

                    • Ricohguy
                      Technician
                      • Sep 2012
                      • 48
                      #6
                      Re: Ricoh MPC8002 J024 Error

                      I had this exact issue with running #10 envelopes through this machine. The solution was to run the envelopes with the flap open long edge first, because we would get occasional jams otherwise.

                        Comment

                        Previous template Next
                        Working...