ricoh mpc2500

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  • stobby2
    Trusted Tech

    100+ Posts
    • Oct 2013
    • 137
    #1

    ricoh mpc2500

    We have a Customer with a Ricoh MPC2500 copier which was scanning to windows 7 and 8 no problem. Customer has upgraded system to windows 10 and the mpc2500 will not scan to email on windows 10. I have been told that you cannot overcome this problem however l am sure l read somewhere on the net (i think an American site) that there is a way to overcome this issue. Do any of you experts know of a way to do this or it is a case they will have to buy new.
    Appreciate as always any help
    UK Rog
    Tags: mpc2500, ricoh, windows
    • copyaction
      Senior Tech

      Site Contributor
      500+ Posts
      • Oct 2007
      • 985
      #2
      Re: ricoh mpc2500

      How would the email know which version of Windows they are using?

        Comment

        • Mark Bbb
          Service Manager

          1,000+ Posts
          • Jun 2012
          • 1662
          #3
          Re: ricoh mpc2500

          you must start by upgrading all firmware.
          It's an old dog you got there!

            Comment

            • Phil B.
              Field Supervisor

              10,000+ Posts
              • Jul 2016
              • 22798
              #4
              Re: ricoh mpc2500

              Originally posted by copyaction
              How would the email know which version of Windows they are using?
              i thought i read that Win 10 doesn't use SMB1 .. that old copier would ...

                Comment

                • guitar9199
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Sep 2016
                  • 1100
                  #5
                  Re: ricoh mpc2500

                  If the customer is using scan to email that requires SSL or TLS encryption, the C2500 is NOT going to work for them. No firmware updates past 2011 for that machine. You'll have to use SMB scan to file, or FTP, and the customer will need to attach the scanned docs at their computer for email to work.

                  That said, there are some hoops to jump through scanning to desktop on Windows 10. You'll need to make sure their network adapter is configured for "NetBIOS over TCP/IP". The default setting is "NetBIOS over DHCP" which Windows SMB doesn't like. You'll also need to re-enable SMB v1. One of the more recent Windows patches shut that off in favor of SMB v2/v3. (See previous comment about no firmware patches since 2011)

                  In other words... might be time for the customer to upgrade. Considering the fact that the machine was introduced in 2006, 11 year old technology is WAY out of date.

                    Comment

                    • stobby2
                      Trusted Tech

                      100+ Posts
                      • Oct 2013
                      • 137
                      #6
                      Re: ricoh mpc2500

                      Originally posted by copyaction
                      How would the email know which version of Windows they are using?
                      sorry. badly put. They could scan from the mpc2500 to computer when it had windows 7 installed but since windows 10 has been installed they cannot now scan from copier to windows 10. According to the local agents around here the mpc2500 cannot be made to scan to a pc with windows 10 installed. I do not get involved with this sort of problem just that we have lost our Ricoh guy and struggling on at present and as per first thread l had a feeling l had seen something about this issue on line

                      Roger

                        Comment

                        • slimslob
                          Retired

                          Site Contributor
                          25,000+ Posts
                          • May 2013
                          • 37363
                          #7
                          Re: ricoh mpc2500

                          If you are talking about SMB scan to folder, firmware update will not help if it was already scanning to Windows 7. The problem would a Windows 10 security update from about a year ago that disabled all support for SMB 1. There is a threading, in Connectivity I believe, that tells you how to edit the registry to enable SMB 1.

                            Comment

                            • stobby2
                              Trusted Tech

                              100+ Posts
                              • Oct 2013
                              • 137
                              #8
                              Re: ricoh mpc2500

                              Originally posted by slimslob
                              If you are talking about SMB scan to folder, firmware update will not help if it was already scanning to Windows 7. The problem would a Windows 10 security update from about a year ago that disabled all support for SMB 1. There is a threading, in Connectivity I believe, that tells you how to edit the registry to enable SMB 1.
                              Cheers Guys. I will pass the info onto their IT people and see what they can do with it. I dont think they can be bothered but maybe they can give your ideas a try. I dont think Customer wants to spend any money "Oh what a surprise!!!. It does have the latest firmware on it.
                              Thanks again

                                Comment

                                • copyaction
                                  Senior Tech

                                  Site Contributor
                                  500+ Posts
                                  • Oct 2007
                                  • 985
                                  #9
                                  Re: ricoh mpc2500

                                  Originally posted by Phil B.
                                  i thought i read that Win 10 doesn't use SMB1 .. that old copier would ...
                                  Yes, for scan to folder. OP said scan to email (mistakenly?)

                                    Comment

                                    • Adween02
                                      Junior Member
                                      • Aug 2017
                                      • 6
                                      #10
                                      Re: ricoh mpc2500

                                      Originally posted by stobby2
                                      We have a Customer with a Ricoh MPC2500 copier which was scanning to windows 7 and 8 no problem. Customer has upgraded system to windows 10 and the mpc2500 will not scan to email on windows 10. I have been told that you cannot overcome this problem however l am sure l read somewhere on the net (i think an American site) that there is a way to overcome this issue. Do any of you experts know of a way to do this or it is a case they will have to buy new.
                                      Appreciate as always any help
                                      UK Rog
                                      For windows 10, just activate FTP and fix the pc ip address, cam use already scan folder.

                                      Sent from my WAS-LX2 using Tapatalk

                                        Comment

                                        • stobby2
                                          Trusted Tech

                                          100+ Posts
                                          • Oct 2013
                                          • 137
                                          #11
                                          Re: ricoh mpc2500

                                          Originally posted by Adween02
                                          For windows 10, just activate FTP and fix the pc ip address, cam use already scan folder.

                                          Sent from my WAS-LX2 using Tapatalk
                                          Cheers guys for all your help. Tried everything suggested but no joy so put in an MPC2051 with latest firmware and job sorted. Anyone want a good MPC2500????
                                          Merry xmas to you all from the UK

                                            Comment

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