MP 3351 print isue

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  • jrob416
    Trusted Tech

    100+ Posts
    • May 2011
    • 112
    #1

    [Misc] MP 3351 print isue

    Working with a MP 3351 that occasionally prints what I call "gibberish". Prints letters and characters across top of page and nothing else. Most times it prints the documents with no issues. I have updated printer and pcl firmware, with no success. This has just recently started and is rather annoying for all involved. Thanks in advance for any suggestions.
    Tags: pcl, printer, prints, recently, updated
    • davel
      Technician

      1,000+ Posts
      • Oct 2011
      • 1045
      #2
      Re: MP 3351 print isue

      Update all firmware and use latest PCL6 driver, if it only happens on pdf files change/update pdf reader.

        Comment

        • StephenB
          Trusted Tech

          100+ Posts
          • Aug 2015
          • 234
          #3
          Re: MP 3351 print isue

          Originally posted by jrob416
          Working with a MP 3351 that occasionally prints what I call "gibberish". Prints letters and characters across top of page and nothing else. Most times it prints the documents with no issues. I have updated printer and pcl firmware, with no success. This has just recently started and is rather annoying for all involved. Thanks in advance for any suggestions.
          Is this is happening in a clients office ? Do you witness it ? It may be someone else has an incorrect print driver pointed at your MP 3351's IP address.
          Change the IP, and use a pcl 5 driver ( pcl 5 is a more basic driver)

          More details would be helpful

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 35064
              #4
              Re: MP 3351 print isue

              Sounds very much like a drive issue. Exactly what will happen if a job is sent to a laser using a dot matrix driver or visa versa. Will also happen from a momentary drop of network connection during job header information transmission.

                Comment

                • jonhiker
                  Senior Tech

                  500+ Posts
                  • Apr 2010
                  • 661
                  #5
                  Re: MP 3351 print isue

                  agree on the driver issue. I have seen the same thing with someone using a postscript driver on a machine without postscript.

                    Comment

                    • Choro1dal
                      Trusted Tech

                      100+ Posts
                      • Jun 2008
                      • 176
                      #6
                      Re: MP 3351 print isue

                      Do any of the pages of gibberish contain the string ' get / http / 1.0 ' or similar?
                      If so, check that your customer's IT support are not conducting any penetration testing.

                      If not, the usual suspects are endpoints with a print queue configured with a queue using a print interpretor (DRIVER) that isnot supported by the device. In a server centric environment I would configure an ACL on the device only allowing the print server's IP access.

                        Comment

                        • Iowatech
                          Not a service manager

                          2,500+ Posts
                          • Dec 2009
                          • 3933
                          #7
                          Re: MP 3351 print isue

                          I've been offline for a while so take what follows with a grain of salt.
                          But when I saw this back in the day it was mainly caused by bad print jobs, typically because an Adobe Acrobat (pdf) file was malformed, or a website was defective.
                          In those cases, if the source was first taken as a screenshot, the paper print would be fine.
                          Sometimes you can try that out by printing the problem media to a file first, and then observing it before you print to paper.
                          Like others have said before this, it could be a bad printer driver too.
                          Sorry if this was a waste of time.

                            Comment

                            • AjitN
                              Trusted Tech

                              250+ Posts
                              • Mar 2009
                              • 287
                              #8
                              Re: MP 3351 print isue

                              Originally posted by jrob416
                              Working with a MP 3351 that occasionally prints what I call "gibberish". Prints letters and characters across top of page and nothing else. Most times it prints the documents with no issues. I have updated printer and pcl firmware, with no success. This has just recently started and is rather annoying for all involved. Thanks in advance for any suggestions.
                              Printing from which PC, OS inf.
                              Long time back I remembered there was Virus During win XP or win ME time, which used to print garbage on top of the page ( few lines only)
                              That was very old & I do not think it could be but just check, may be helpful.

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