Hi everyone,
Lately, i noticed frequent jams when using either Tray 3 or 4 on our 2018D. When i check the jammed paper, there are multiple sheets. I thought it was just the paper sticking together.
When i put a different size of paper in one of the trays, i found out the the jam was actually caused by paper from BOTH trays feeding SIMULTANEOUSLY. The jammed paper were of different sizes which means they came from both trays.
Then i emptied tray 3. The machine made a terrible noise like the feeding roller is spinning against the friction pad of the empty tray.
When I empty tray 4 and load tray 3, it doesn't feed at all.
Anybody experienced this trouble? I would appreciate any inputs.
Thanks very much.
Lately, i noticed frequent jams when using either Tray 3 or 4 on our 2018D. When i check the jammed paper, there are multiple sheets. I thought it was just the paper sticking together.
When i put a different size of paper in one of the trays, i found out the the jam was actually caused by paper from BOTH trays feeding SIMULTANEOUSLY. The jammed paper were of different sizes which means they came from both trays.
Then i emptied tray 3. The machine made a terrible noise like the feeding roller is spinning against the friction pad of the empty tray.
When I empty tray 4 and load tray 3, it doesn't feed at all.
Anybody experienced this trouble? I would appreciate any inputs.
Thanks very much.
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