Not able to print to Ricoh MP 3352...Could last week, but not as of this morning!

[Foo]

SO these nice folks at a county facility have an Ricoh MP 3352 up and running and haven't had many issues with it in the last 2 years.

Today they call and say they can no longer print to the machine. "it's not connected to the network"
So I head out and check to see if there were any print jobs waiting on the machine...there were none.
Everyone is at lunch except for one guy. I ask him to send me a word doc to test the machine...I get no notice of the print job.
But when I look at his computer I see several jobs in the print que not printing. I asked him to delete the jobs, thinking maybe one of the jobs was causing the printer not to be able to print. So even after clearing the jobs there's no joy. So I wanted to test the idea that "it's not connected to the network" and see if it was.
I walk over to one of the desks and ask the lady to type in the machine's IP address. Up come the Web Image Monitor. Sure looks like it's connected to the network to me.

So if it's connected to the network what would suddenly cause a low meter machine (68K) to stop printing.
One thing I did notice when I asked them to send a Word Doc. through...In windows print que box there was the word "Spooling" under Status.

Ideas?
I am not network savvy and i leave all the networking to the professionals and they let me fix the copiers.
So is this a copier issue or a network issue?

If it's copier issues...where should I start?

Thanks
Jeff in STL

[sandmanmac]

Re: Not able to print to Ricoh MP 3352...Could last week, but not as of this morning!

Sorry...I initially posted a suggestion relating to Ieee 802.1 authentication possibly being enabled when it shouldn't be, but I deleted it because if you can log into the WIM , then that's not the case.

There was another post recently that I replied to.
I don't know if any suggestions worked because the poster was too selfish to post any feedback.

Worth a look though...

http://www.copytechnet.com/forums/ricoh-savin-gestetner-lanier/126648-mp-4001-no-printing-post591823.html?highlight=#post591823

[jonhiker]

Re: Not able to print to Ricoh MP 3352...Could last week, but not as of this morning!

If you have a laptop, hook it up independant of the network and see if you can print to it. Also, check to see if user codes has been enabled. And, yes, check the IEEE802.1 just in case,,,

[Cipher]

Re: Not able to print to Ricoh MP 3352...Could last week, but not as of this morning!

If you can access the WIM then it is probably a problem with the port setting on the print driver.

The copier may be set to DHCP, if so the network address can change automatically without warning. (which is no good).

But all this is basic networking 101, so it is probably best to have someone who is savvy to take a look for you to make sure it is setup and configured correctly so it's not to cause a problem going forward.



SNMP should also be ticked.

I am not network savvy and i leave all the networking to the professionals and they let me fix the copiers.

It is probably not wise to go further into depth than that.
As it would be like me trying to instruct you on how to drive a car blindfolded.

[slimslob]

Re: Not able to print to Ricoh MP 3352...Could last week, but not as of this morning!

If you have a laptop, hook it up independant of the network and see if you can print to it. Also, check to see if user codes has been enabled. And, yes, check the IEEE802.1 just in case,,,

If user codes are enabled, the jobs would not be still in the que. Check the IP address in the driver. Also check the SNMP, Simple Network Management Program, setting. If it is on, turn it off. If they are printing through a server, check it at the server. Ricoh's are notorious for not responding to an SNMP request in a timely manner and it will cause the MFP to appear to be offline.

One other thing I encountered once. A large oilfield service company was having their vehicle service shop office repainted and the floor redone one weekend. They had moved every out of the office and into the service bays on Friday afternoon. When they moved it back in Monday morning and they could not print. What it ended up being was their manageable switches. All printers were on switch ports designated as printer ports. All Port 9100 and 9101 jobs sent to a switch port that was not designated for printing were blocked. At one time there had been a laptop set up next to the printer and there were two CAT 5 jacks on the wall, one directly behind the printer and one about four feet away. They had plugged the printer back into the wrong jack. When the IT person and I plugged it into the one four feet away it immediately started printing out all the jobs in que.

[bsm2]

Re: Not able to print to Ricoh MP 3352...Could last week, but not as of this morning!

If you can access the WIM then it is probably a problem with the port setting on the print driver.

The copier may be set to DHCP, if so the network address can change automatically without warning. (which is no good).

But all this is basic networking 101, so it is probably best to have someone who is savvy to take a look for you to make sure it is setup and configured correctly so it's not to cause a problem going forward.



SNMP should also be ticked.



It is probably not wise to go further into depth than that.
As it would be like me trying to instruct you on how to drive a car blindfolded.

Based on port pic its not correct. snmp unchecked always any machine. Setup new port correctly. Check if using codes and install pcl6 Driver not the universal. Give it a new ip address and test.

[Foo]

Re: Not able to print to Ricoh MP 3352...Could last week, but not as of this morning!

Thanks for the replies...
Would the changes suggested affect 10+ computers printing to it?
Even the machine that accessed the WIM did the same as all the rest and did not print.

I will say that the machine appeared to have been moved and I noticed the finisher was not attached correctly.
Also there are 2 data ports on the wall next to the machine...hummm.

SO to me it seems like there is a central reason for the issue, either at the machine or a server.
All the machines drivers could not have been suddenly switched to have SNMP switched off...which I'm told here should be on.

These folks don't seem like they are the types to change a setting on anything..."Fear Of Tech Syndrome".
I was once called here to set the clock on the machine correctly...hey I get paid by the visit...LOL.

I'll try to get the IT lady over there with me and walk her through this thread and see what she thinks.

Any other ideas are appreciated!

Jeff in STL

[bsm2]

Re: Not able to print to Ricoh MP 3352...Could last week, but not as of this morning!

Being a Tech we would assume you did some kind of troubleshooting like a ping test. Please provide more detailed information

[Foo]

Re: Not able to print to Ricoh MP 3352...Could last week, but not as of this morning!

Being a Tech we would assume you did some kind of troubleshooting like a ping test. Please provide more detailed information

I am assuming that if I can open the WIM from a remote computer...ping isn't the issue. Am I wrong to think this?

Jeff

[bsm2]

Re: Not able to print to Ricoh MP 3352...Could last week, but not as of this morning!

I am assuming that if I can open the WIM from a remote computer...ping isn't the issue. Am I wrong to think this?

Jeff

If you can't ping the printer it's not on there network. Basic stuff

do a run command type cmd

type ping then a space and the ipaddress than press enter

if you get no reply or a different ipaddress reply machine is not connected

[copyaction]

Re: Not able to print to Ricoh MP 3352...Could last week, but not as of this morning!

Is it possible something else on the network has been given the same IP address as the printer?

[Cipher]

Re: Not able to print to Ricoh MP 3352...Could last week, but not as of this morning!

I am assuming that if I can open the WIM from a remote computer...ping isn't the issue. Am I wrong to think this?

Jeff

You are correct. If you can get to the web image monitor from the customers PC then it's on their network.

The next logical step is to take a look at the port settings in the print driver properties and make sure it's configured correctly.
Plus other things like check DIPRINT is enabled, check windows has not auto configured a WSD driver etc...

There are lots of things it could be, but it's probably something easy/stupid if it was working a week ago.

If they had Teamviewer installed I'd offer to remote in and take a look for you Jeff.

[Foo]

Re: Not able to print to Ricoh MP 3352...Could last week, but not as of this morning!

Headed out to the customer now...We'll see what happens next.

Thanks
Jeff

[slimslob]

Re: Not able to print to Ricoh MP 3352...Could last week, but not as of this morning!

I am assuming that if I can open the WIM from a remote computer...ping isn't the issue. Am I wrong to think this?

Jeff

If you can't ping the printer it's not on there network. Basic stuff

Foo is the one who is correct on this. If there is another device on the network with the same IP Address you might get a response to ping from that device. You will not be able to access WIM unless it is another MFP, but another MFP will not have the same Serial Number.

[Ben Around]

Re: Not able to print to Ricoh MP 3352...Could last week, but not as of this morning!

You should also clear the print que on every computer on the network. If there is a server, have IT stop and start the print spooler to clear all the computer print ques.


Good luck!