I had a customer call in with the error code SC 362-1. Which is black TD sensor error. When I got there it said SC 362-4 which is yellow. I looked at the service code history and in a row it goes. SC 362-1, SC 362-2, SC 362-3, SC 362-4, SC 362-1, SC 362-2, SC 362-3, SC 362-4. It goes in order when it pops up. Has anyone ever had this problem. I am going to reload firmware and go from there. Any help would be appreciated.
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Re: MPC 5502 sc362
Hi my greetings to all Can I get file malfunction Error code ImagePress C6000
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Re: MPC 5502 sc362
Good idea! I would Point to the PCDU after checking for outdated firmware. Something is causing a TD sensor error so check your VREF values and monitor them. Could be possible damage to the unit. Or could definitely be a non-genuine toner.Comment
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Re: MPC 5502 sc362
Called hytech and they told me to replace the eeprom on bcu board. Will up date to let you know if this works. All the toner in the machine is genuine ricohComment
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Re: MPC 5502 sc362
Has a pcu or pcus part been swapped last time? Specialy the B2242042 pcu? I would do as last action before swapping parts a SP3-902-001,002,003,004 -> 1 -> # -> machine restart. Check if the units are installed correctly.
And have a look the itb unit and check if the black grounding wire inside firmly screwed.
2018-03-31 04_02_36-MagentaCLOUD.jpgLast edited by aktasson; 03-31-2018, 03:05 AM.Comment
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Re: MPC 5502 sc362
Went back and installed new eeprom on BCU. That did not work. I did notice one thing while I was there is the data light blinks once and then stays on for about 30 seconds and goes off and no print job comes out. I called and talked with Hytec again and he told me to try the IO board next. It can run several hundred copies before an sc362-1,2,3 or 4 pops up. It seems to only do it with print jobs. I can never get it to do it running copies. But that could just be a coincidence. I have not replaced any of the developer units. I cant believe all 4 went out at once. I have replaced the black PCU before. That was a few months ago. I will update after I change the IO and controller board. I will also check the ground on the itb unit.Comment
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Re: MPC 5502 sc362
Sc 362 is a toner density sensor (vt low) error. The - number indicates the color. Where I have seen this most often is if I left the development unit disconnected when replacing a drum unit. If you have been using D029 black drum units, have the 2 wires been swapped? If not you could get an error. See attached cheat sheet.
B2C_Drum_Cheat_Sheet_v2[1].pdfComment
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