FONT issue when Printing through E23-c Fiery on RICOH MPC5504ex

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  • Batman1976
    Technician

    50+ Posts
    • Jun 2016
    • 88
    #1

    FONT issue when Printing through E23-c Fiery on RICOH MPC5504ex

    Hi Chaps, Engineers and Tech's,

    Got a strange one on a brand new Ricoh MPC5504ex using a E23-c Fiery.

    When printing certain documents with a certain font ( GT AMERICAN-BOLD) the document prints with a font error. This only seems to happen from the customers APPLE MAC's. I have tried the document from a Windows laptop using PCL and Post Script Drivers and all prints fine (direct and via a Fiery).

    Fiery has all latest patches installed and device firmware has bee updated.

    Has anyone seen this or had similar issues?

    Any info greatly received..

    Thanks
    Batman1976
    Tags: document, fiery, font, prints, ricoh
    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22808
      #2
      Re: FONT issue when Printing through E23-c Fiery on RICOH MPC5504ex

      Originally posted by Batman1976
      Hi Chaps, Engineers and Tech's,
      Got a strange one on a brand new Ricoh MPC5504ex using a E23-c Fiery.
      When printing certain documents with a certain font ( GT AMERICAN-BOLD) the document prints with a font error. This only seems to happen from the customers APPLE MAC's. I have tried the document from a Windows laptop using PCL and Post Script Drivers and all prints fine (direct and via a Fiery).
      Fiery has all latest patches installed and device firmware has bee updated.
      Has anyone seen this or had similar issues?
      Any info greatly received..
      Thanks
      Batman1976
      what version of MAC OS?

        Comment

        • KenB
          Geek Extraordinaire

          2,500+ Posts
          • Dec 2007
          • 3946
          #3
          Re: FONT issue when Printing through E23-c Fiery on RICOH MPC5504ex

          What software and version are you printing from on the Mac?
          “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

            Comment

            • Batman1976
              Technician

              50+ Posts
              • Jun 2016
              • 88
              #4
              Re: FONT issue when Printing through E23-c Fiery on RICOH MPC5504ex

              Originally posted by KenB
              What software and version are you printing from on the Mac?

              Hi Chaps,

              The client is using various different MAC's with different OS.

              We tried it from Sierra and High Sierra and both failed (Windows PCL/PS prints fine)

              The Document is a PDF

              Thanks

                Comment

                • slimslob
                  Retired

                  Site Contributor
                  25,000+ Posts
                  • May 2013
                  • 35061
                  #5
                  Re: FONT issue when Printing through E23-c Fiery on RICOH MPC5504ex

                  Originally posted by Batman1976
                  Hi Chaps,

                  The client is using various different MAC's with different OS.

                  We tried it from Sierra and High Sierra and both failed (Windows PCL/PS prints fine)

                  The Document is a PDF

                  Thanks
                  How old was the PPD installer used for installing the MAC OS X driver? Ver 1.0.3 was Released: 02/14/2018 due to certificate expiration on ver 1.0.2.

                    Comment

                    • Batman1976
                      Technician

                      50+ Posts
                      • Jun 2016
                      • 88
                      #6
                      Re: FONT issue when Printing through E23-c Fiery on RICOH MPC5504ex

                      Originally posted by slimslob
                      How old was the PPD installer used for installing the MAC OS X driver? Ver 1.0.3 was Released: 02/14/2018 due to certificate expiration on ver 1.0.2.

                      Latest PPD installed has been tested and same font error appears.

                      Thanks

                        Comment

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