Hello all,
I have 2 machines, both MP C5000's, which will not accept restoration of an address book. It tells me the Backup file is invalid or the encryption key is wrong (no encryption key was on the backup), and when I attempt to add an individual user I get "An unexpected error has occurred."
Any ideas why this is happening and possible fixes? These machines are remote to me so I'm hoping it's something I can fix without being there physically.
I have 2 machines, both MP C5000's, which will not accept restoration of an address book. It tells me the Backup file is invalid or the encryption key is wrong (no encryption key was on the backup), and when I attempt to add an individual user I get "An unexpected error has occurred."
Any ideas why this is happening and possible fixes? These machines are remote to me so I'm hoping it's something I can fix without being there physically.
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