Multiple users can't print to machine

[sandmanmac]

Ricoh MP2851, and MP C2051 stuck in the middleIT Guy, so dumb it down for me if you have too .

Thanks!!

[bsm2]

Re: Multiple users can't print to machine

Great Information,
If you can print using your laptop from a hard wire connection from the same user pc that can't print
could be one of the following print spooler hosed up and reboot resolve the other is below
Any of the pc's that can't print cancel all printing jobs and reboot pc and try a test page, Windows will sometimes take the printer offline if it can't print

Also under ports configuration uncheck snmp box it will take the printer offline

with snmp checked if the printer has a error it will take the printer offline

[SalesServiceGuy]

Re: Multiple users can't print to machine

Go to each PC, select Control Panel, Administrative Tools, Services, Print Spooler, stop service, restart service. Test print.

[KenB]

[slimslob]

Re: Multiple users can't print to machine

Great Information,
If you can print using your laptop from a hard wire connection from the same user pc that can't print
could be one of the following print spooler hosed up and reboot resolve the other is below
Any of the pc's that can't print cancel all printing jobs and reboot pc and try a test page, Windows will sometimes take the printer offline if it can't print

Also under ports configuration uncheck snmp box it will take the printer offline

with snmp checked if the printer has a error it will take the printer offline

Error is not necessary. The printer merely needs to respond too slowly to an snmp request ans Ricoh are known for slow network responses.

Sandy, when you connected your laptop did you get a different IP than either of the 2 customer computers? Someone may have been playing with the access settings. the computers that are not able to print might be getting by the access settings. You can check/clear through WIM or you can use SP 5807-011 NCS Clear. If you use SP, you will have reenter all IP settings.

[sandmanmac]

Re: Multiple users can't print to machine

Go to each PC, select Control Panel, Administrative Tools, Services, Print Spooler, stop service, restart service. Test print.

I'll give that a try, but wouldn't all printers be affected if the spooler wasacting funky? (Just curious)

Thanks Ken.
Yes, they were preceeded by "TTL" and at least 2 are running Win 7, the other 2 are running Win 10
Their IT guy was in there last week setting up some software for them - apparently on the same day that things went south .
I don't know anything about how it was set up, but I do know that at least 2 of the users having problems printing, don't use it -but that may not matter..

Error is not necessary. The printer merely needs to respond too slowly to an snmp request ans Ricoh are known for slow network responses.

Sandy, when you connected your laptop did you get a different IP than either of the 2 customer computers? Someone may have been playing with the access settings. the computers that are not able to print might be getting by the access settings. You can check/clear through WIM or you can use SP 5807-011 NCS Clear. If you use SP, you will have reenter all IP settings.

No Tim, they're definitely on the same IP, and there's no access range set. I forgot to mention that I did go through and do a memory clear on all of the network and printer settings.
BTW, the printer does show "offline" on all of the troubled PC's

[bsm2]

Re: Multiple users can't print to machine

Printing local each pc spools the job in print spooler
thats why only one or two pcs are affected
if printer driver was on a server that had the issue no one could print

Most likely you fixed the printer but some of the workstations are hosed do to the original problem
again check to see under ports configuration snmp must always be unchecked
on ANY PRINTER INSTALL
Another would be to install a new printer on the local pc and run a test print

[sandmanmac]

Re: Multiple users can't print to machine

check to see under ports configuration snmp must always be unchecked
on ANY PRINTER INSTALL

Is this a fact? I have never disabled snmp in my life, and also never had an issue like this, and I believe it's enabled by default - at least in Ricoh Drivers, so can I ask you to explain the reason please?

[bsm2]

Re: Multiple users can't print to machine

Is this a fact? I have never disabled snmp in my life, and also never had an issue like this, and I believe it's enabled by default - at least in Ricoh Drivers, so can I ask you to explain the reason please?

Sure it's a known problem for the last 4 plus years

snmp monitors printer status if an error like add paper , need toner, paper jam, Windows would take the printer offline , once the error was fixed Windows would put the printer back online. Windows made a change to snmp and Broke the return signal and NO Windows will not fix it.
The service call will be if snmp is checked printer is offline error. Most users and tech's just reboot there PC and the error will reset and printer will be back online. That's why you may not have seen it but most of your user's have.
Uncheck SNMP on all your driver installs.

If you want contact your manufacturer tech rep or tech support.

[nmfaxman]

Re: Multiple users can't print to machine

I would try tracert in a DOS window from WS. It will tell you if and where the network loses the info.
Had an account that had many switches going to copier and one was flakey.

[sandmanmac]

Re: Multiple users can't print to machine

I would try tracert in a DOS window from WS. It will tell you if and where the network loses the info.
Had an account that had many switches going to copier and one was flakey.

While I haven't gone that route, I also arrive at the point that I felt it must be a connectivity/ switch issue, and moved the colour machine, and connected it at the location of the B&W copier which had no issues, and the problem followed the machine

[sandmanmac]

Re: Multiple users can't print to machine

Sure it's a known problem for the last 4 plus years

Most users and tech's just reboot there PC and the error will reset and printer will be back online. That's why you may not have seen it but most of your user's have.

If you want contact your manufacturer tech rep or tech support.

If I'm understanding you correctly, rebooting will restore functionality if snmp causes an offline problem? Trust me.....all PC's have been rebooted countless times, but I'll be sure to 'untick" the box and give it a try on my next visit.
As for "Manufacturer tech rep/ tech support"?.....I ain't got any. I'm on my own here.

[Mark Bbb]

Re: Multiple users can't print to machine

in such case, we delete the machine from the host and install the driver again.
Watch the firmware...
IP address conflict?

[Xcelsior]

Re: Multiple users can't print to machine

You've eliminated the machine as the issue if others, and yourself, can print to it without issue. It's not the network if you can plug in to the connection that a troubled PC was using and print without issue (and moving the machine had no effect). If you ping the copier from the troubled machine and then try a good machine on the same ethernet connection and get different results then something is wrong on the computer. If both computers get a good ping result (ex: Reply from 192.168.1.1: bytes=32 time<1ms TTL=64) then you know the connection is fine and the computer can see the printer.
It could be something as stupid as drivers, or as Mark mentioned a possible IP Conflict; That can cause such weird issue it can affect people at random. Incorrect or corrupt drivers can cause a host of issues that can seem like the machine is going wack as well.

Hell, we had an issue where printing was being erratic and the tech told IT to reinstall drivers; They reinstalled them (several times) to no avail. He had to treat it as a machine issue and went so far as to do an All Clear and never fixed it; I went in and went around their IT and installed drivers on their computers...worked like a charm. The drivers they had got corrupted/broken somehow.

[bsm2]

Re: Multiple users can't print to machine

You could also assign a new ipaddress to the trouble printer , reinstall and setup configure new print driver and test