mpc3002 toner pump opinion

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  • fshead
    Service Manager

    1,000+ Posts
    • Jan 2009
    • 2356
    #1

    mpc3002 toner pump opinion

    hi
    I got a call that is a 80 mi.roundtrip for me that i sold them 2 years ago,so i want all i need to finish the call.
    It seems they are using generic toner and it is asking for k toner 2 weeks after
    this cartridge was changed and machine ran ok.
    I am hoping it just a crappy cartridge but how are the toner pumps on this series?
    I have not really seen anything to make me think they fail like the mpc2800/3300/3501s.
    I have yet to change one on this series.
    Tags: call, cartridge, pumps, series, toner
    • daveh12
      Trusted Tech

      100+ Posts
      • Jul 2012
      • 157
      #2
      Re: mpc3002 toner pump opinion

      Unfortunately with generic toner you can never rule anything out. I would have a spare toner cartridge, toner pump, developer and drum units on me just in case. Generic toner is unreliable and unpredictable.

        Comment

        • fshead
          Service Manager

          1,000+ Posts
          • Jan 2009
          • 2356
          #3
          Re: mpc3002 toner pump opinion

          Yeah i dont know which aftermarket they are using.
          I am pulling a toner pump,new oem k toner and bag of developer from my stash.
          I figure if the k meter is over 200k a fresh developer change is about due.
          I need to pull the hose and vacuum out everything b4 changing the dev to be sure problem solved.

            Comment

            • blazebusiness
              SanDiegoCopierRepair.com

              Site Contributor
              1,000+ Posts
              • Apr 2010
              • 1250
              #4
              Re: mpc3002 toner pump opinion

              Originally posted by fshead
              hi
              I got a call that is a 80 mi.roundtrip for me that i sold them 2 years ago,so i want all i need to finish the call.
              It seems they are using generic toner and it is asking for k toner 2 weeks after
              this cartridge was changed and machine ran ok.
              I am hoping it just a crappy cartridge but how are the toner pumps on this series?
              I have not really seen anything to make me think they fail like the mpc2800/3300/3501s.
              I have yet to change one on this series.
              Replacing the K pump unit and supply tube almost always resolves the issue. Part # D144-3221. I would start with that.
              sigpicAnything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com

                Comment

                • daveh12
                  Trusted Tech

                  100+ Posts
                  • Jul 2012
                  • 157
                  #5
                  Re: mpc3002 toner pump opinion

                  Originally posted by fshead
                  Yeah i dont know which aftermarket they are using.
                  I am pulling a toner pump,new oem k toner and bag of developer from my stash.
                  I figure if the k meter is over 200k a fresh developer change is about due.
                  I need to pull the hose and vacuum out everything b4 changing the dev to be sure problem solved.

                  exactly , vacuum is definitely the first thing to do and chances are if will solve the issue. If not then toner pump next

                    Comment

                    • AjitN
                      Trusted Tech

                      250+ Posts
                      • Mar 2009
                      • 287
                      #6
                      Re: mpc3002 toner pump opinion

                      Originally posted by fshead
                      hi
                      I got a call that is a 80 mi.roundtrip for me that i sold them 2 years ago,so i want all i need to finish the call.
                      It seems they are using generic toner and it is asking for k toner 2 weeks after
                      this cartridge was changed and machine ran ok.
                      I am hoping it just a crappy cartridge but how are the toner pumps on this series?
                      I have not really seen anything to make me think they fail like the mpc2800/3300/3501s.
                      I have yet to change one on this series.
                      All said & done
                      What is your exact problem?Is it K copy(drum I mean) / Toner Cartridge, What is effect of CQ?
                      I mean really how it is affecting machine performance in terms of CQ OR some codes.
                      There has to be some side effects/problems/codes for which you have visited the customer.
                      This is very important to us to give some useful solutions.

                        Comment

                        • fshead
                          Service Manager

                          1,000+ Posts
                          • Jan 2009
                          • 2356
                          #7
                          Re: mpc3002 toner pump opinion

                          I had a pump with me and that did the trick but machine would not reset the "toner gauge" when i installed a brand new ricoh oem cartridge.
                          I dont to install a new cartridge too often but is that normal..
                          Until I changed the toner pump and the machine came to ready did it reset the toner gauge..
                          I thought they improved the toner pumps after the mpc2800/c3300/c3501 series..
                          Machine had only 150k

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