Ricoh MPC 3503 won't login IT help

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • vsluggo
    Technician

    Site Contributor
    • Mar 2016
    • 23

    #1

    [Misc] Ricoh MPC 3503 won't login IT help

    A client acquired a low mileage Ricoh MPC 3503 (70,000 BW copies 4500 color ) from their bank.
    We think someone very very security conscience at the bank may changed the login and PW on the machine.
    Admin-none, Supervisor-none, Supervisor-Supervisor does not work for us to set up scanning or to login on the web page.
    We have decided (guessed) that if we format the hard drive, we will get the machine back to admin-none. Am I right in my guess or is there a way to simply reset the login and password? We work mainly with Sharp, Kyocera, Samung and are unfamiliar with the Ricoh series, MPC 3503.
  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22798

    #2
    Re: Ricoh MPC 3503 won't login IT help

    Originally posted by vsluggo
    A client acquired a low mileage Ricoh MPC 3503 (70,000 BW copies 4500 color ) from their bank.
    We think someone very very security conscience at the bank may changed the login and PW on the machine.
    Admin-none, Supervisor-none, Supervisor-Supervisor does not work for us to set up scanning or to login on the web page.
    We have decided (guessed) that if we format the hard drive, we will get the machine back to admin-none. Am I right in my guess or is there a way to simply reset the login and password? We work mainly with Sharp, Kyocera, Samung and are unfamiliar with the Ricoh series, MPC 3503.
    as far back as I can remember in Ricoh units .. there is a service mode to wipe and reinstall Admin/Service Passwords

    go back over the manual

    Comment

    • FrohnB
      Service Manager

      Site Contributor
      1,000+ Posts
      • Jul 2017
      • 1919

      #3
      Re: Ricoh MPC 3503 won't login IT help

      Go into service mode and execute SP 5755-001 (Display Password Screen), cycle the machine, and when you turn it back on, it should give you the option to change supervisor and admin password.

      Go into Factory mode, and execute SP 5846 -50 (Initialize all Addr. Book), then cycle the machine. I believe this will reset that initial password. Don't remember if it will help with the Web image monitor login though.

      If either of those doesn't work, then you may need to get a new NVRAM for the machine.
      Last edited by FrohnB; 09-10-2018, 05:40 PM.
      Omertà

      Comment

      • davel
        Technician

        1,000+ Posts
        • Oct 2011
        • 1080

        #4
        Re: Ricoh MPC 3503 won't login IT help

        Here in Oz all banks are setup to a super secure configuration, if you do not have access to ricoh tech support you cant access machine.

        Comment

        • mincopier
          Trusted Tech

          250+ Posts
          • Dec 2015
          • 290

          #5
          Re: Ricoh MPC 3503 won't login IT help

          To my knowledge the "03" series machines no longer have the ability for the Admin or Supervisor passwords if the are forgotten. The only way is with a new NVRAM. This is what I have been told by my District Service Manager.

          Comment

          • slimslob
            Retired

            Site Contributor
            25,000+ Posts
            • May 2013
            • 36869

            #6
            Re: Ricoh MPC 3503 won't login IT help

            The first question is what can you get into. If service lock out is enables and you cannot log in as admin to turn it off, buying a new NVRam just might be your only option. The other consideration is to have your client contact their bank to have come by and clear the passwords for Supervisor and Admin.

            Comment

            • Elmo
              Senior Tech

              Site Contributor
              500+ Posts
              • Feb 2010
              • 541

              #7
              Re: Ricoh MPC 3503 won't login IT help

              as with most Ricohs including the 03 range you can reset Admin and Supervisor passwords in factory mode
              I Used To Live To Fix Things Now i Fix Things To Live

              Comment

              • keithxxiii
                Just a tech

                250+ Posts
                • Nov 2014
                • 468

                #8
                Re: Ricoh MPC 3503 won't login IT help

                Originally posted by Elmo
                as with most Ricohs including the 03 range you can reset Admin and Supervisor passwords in factory mode
                ...and it should not be posted in public
                Aye! Cut the crap

                Comment

                • slimslob
                  Retired

                  Site Contributor
                  25,000+ Posts
                  • May 2013
                  • 36869

                  #9
                  Re: Ricoh MPC 3503 won't login IT help

                  Originally posted by Elmo
                  as with most Ricohs including the 03 range you can reset Admin and Supervisor passwords in factory mode
                  One question. If the customer has turned on service lockout can you get into factory mode?

                  Comment

                  • FrohnB
                    Service Manager

                    Site Contributor
                    1,000+ Posts
                    • Jul 2017
                    • 1919

                    #10
                    Re: Ricoh MPC 3503 won't login IT help

                    Slim, I have an '03 series here in the shop. I turned ON Service mode lock, and was unable to enter ANY service/factory modes. So in answering your question, NO, you cannot get in with it locked out.
                    Omertà

                    Comment

                    • lopakad1
                      Technician

                      Site Contributor
                      50+ Posts
                      • Nov 2014
                      • 69

                      #11
                      Re: Ricoh MPC 3503 won't login IT help

                      i think i can help get ahold of me. i have this problem if it the same it easy fix

                      Comment

                      • slimslob
                        Retired

                        Site Contributor
                        25,000+ Posts
                        • May 2013
                        • 36869

                        #12
                        Re: Ricoh MPC 3503 won't login IT help

                        Originally posted by lopakad1
                        i think i can help get ahold of me. i have this problem if it the same it easy fix
                        Yeah easy but expensive. If you cannot get into Factory SP, you have to replace the NVram.

                        Comment

                        • Gift
                          Service Manager

                          1,000+ Posts
                          • Mar 2011
                          • 2446

                          #13
                          Re: Ricoh MPC 3503 won't login IT help

                          If you can get in touch with a prommer you can format/overwrite the NV ram with "FF" data - it's as good as a new set (wich isn't that expensive anymore though)

                          Comment

                          Working...