General Scan to Email Question

[tinfox]

When someone gets a scan from the machine, the "SMTP Auth. E-mail Address" winds up being the reply to address. Is there a way to make the reply address the users' actual email address, or is that a authentication can of worms?

[rthonpm]

Re: General Scan to Email Question

It's easiest to do this from the web interface of the machine. In the address book, you set the users as both recipients and senders in terms of email. The only issue is that you then have to make sure that the users update their email password every time they change it. Generally, it's best to have a generic email address that the MFP, or multiple MFP's use for scanning, that way there's only one password for either a key-op or IT to manage on the machine(s).

[vickter200]

Re: General Scan to Email Question

Once you select the destination you're emailing you can press the "Senders Name" below the list of destinations and select the user if it programmed.

Hope this helps

[tinfox]

Re: General Scan to Email Question

It's easiest to do this from the web interface of the machine. In the address book, you set the users as both recipients and senders in terms of email. The only issue is that you then have to make sure that the users update their email password every time they change it. Generally, it's best to have a generic email address that the MFP, or multiple MFP's use for scanning, that way there's only one password for either a key-op or IT to manage on the machine(s).

That's what I've been doing. Just one generic email address. Where do you set them as recipients in WIM?

[tinfox]

Re: General Scan to Email Question

Once you select the destination you're emailing you can press the "Senders Name" below the list of destinations and select the user if it programmed.

Hope this helps

Yes, I know that should be how it works, but ... have you tried replying to a scan? I had never tried until today. When I did (from different test users) the reply address was always the generic scanner email address. Is it not on yours? Maybe something is configured wrong... idk

[slimslob]

Re: General Scan to Email Question

Yes, I know that should be how it works, but ... have you tried replying to a scan? I had never tried until today. When I did (from different test users) the reply address was always the generic scanner email address. Is it not on yours? Maybe something is configured wrong... idk

I am not absolutely but I think the reply to address is going to be the address used to authenticate with the SMTP server.

[tinfox]

Re: General Scan to Email Question

I am not absolutely but I think the reply to address is going to be the address used to authenticate with the SMTP server.

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Yes, that exactly what I mean. So when someone hits reply it goes to the machine NOT the user? So whats the point of even having a sender button?

[vickter200]

Re: General Scan to Email Question

I tested it again just now. I emailed to an email not registered on my Ricoh applied the senders name with one registered. I received the email on Yahoo and was able to reply back to the senders name and not the device.

[vickter200]

Re: General Scan to Email Question

I am not absolutely but I think the reply to address is going to be the address used to authenticate with the SMTP server.

Ricoh devices use the email entered at the "Administrator Address" as the FROM when emailing. i have my Ricoh with scannerdonotreply@jkdhhdh.com and its a bogus email non working one.

[slimslob]

Re: General Scan to Email Question

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Yes, that exactly what I mean. So when someone hits reply it goes to the machine NOT the user? So whats the point of even having a sender button?

Unless you are actually having to receive email at the MFP, all addresses setup should be for real people, including the SMTP authentication email and the administrator email.

[slimslob]

Re: General Scan to Email Question

Ricoh devices use the email entered at the "Administrator Address" as the FROM when emailing. i have my Ricoh with scannerdonotreply@jkdhhdh.com and its a bogus email non working one.

And if the addressee's email server rejects an email, where does the rejection notice go? Or do you just sit there proudly thinking that they have received the legal notice you sent them.