Alright... A MFP that was suppose to be delivered to one client was taken to a another location for a demo. Well, just so you know, the original client postponed delivery of the machine a week, so... it's like noone got hurt in all this. Well, maybe someone did.
Anyway, when this MFP was delivered to the demo location, a embedded @remote key was programmed in through WIM. But when the machine was picked up and then delivered to it's permenite location, which uses a RC-Gate for remote communications, the gate sees the MFP correctly but cannot register it. So, I can see the MFP but cannot retrieve meter readings or register the MFP on the @remote system.
First thing I tried to do was remove the embedded key, but found out you can't. At least not through WIM. I then called Tech Support and asked about how to turn off the embedded @remote, the guy I got was like, "Uh, I don't know. No ones ever asked how to do that." And yes, I called the specific @Remote tech hot line. After leaving me on hold for close to 15 minutes, he finally suggested changing the controller or reformating the hard drive. Since I know that none of the info is stored on the hard drive, I have not done a HD format.
So... I got to looking at the system settings in SP5816. I noticed two sections that caught my eye. Sections 21 & 22. What do you guys think about switching 21 to 2 and 22 to 0?
Anyway, when this MFP was delivered to the demo location, a embedded @remote key was programmed in through WIM. But when the machine was picked up and then delivered to it's permenite location, which uses a RC-Gate for remote communications, the gate sees the MFP correctly but cannot register it. So, I can see the MFP but cannot retrieve meter readings or register the MFP on the @remote system.
First thing I tried to do was remove the embedded key, but found out you can't. At least not through WIM. I then called Tech Support and asked about how to turn off the embedded @remote, the guy I got was like, "Uh, I don't know. No ones ever asked how to do that." And yes, I called the specific @Remote tech hot line. After leaving me on hold for close to 15 minutes, he finally suggested changing the controller or reformating the hard drive. Since I know that none of the info is stored on the hard drive, I have not done a HD format.
So... I got to looking at the system settings in SP5816. I noticed two sections that caught my eye. Sections 21 & 22. What do you guys think about switching 21 to 2 and 22 to 0?
Comment