MP-C5000 won't print

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  • aAandy
    Trusted Tech

    Site Contributor
    250+ Posts
    • Apr 2012
    • 356

    MP-C5000 won't print

    hello everyone

    client bought this machine at auction, they say it came from a university

    copies fine, print quality is good, setup IP addy, Default Gateway, Subnet Mask & DNS servers - 'add printer' using TCP/IP, it found the machine, talked to it, and installed the correct drivers

    but it will not print(error printing), neither can i access the Web User Interface (refuses to load) - but i can ping it fine - perhaps the university had some type of security to prevent unauthorised printing?

    swapped out the controller board to no avail, swapped out the NVRAM but got error 995-001 (serial number issue i forgot how to remedy)

    suggestions anyone?

    thanks in advance

    Andy
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