MP C3500 Error Messages

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  • KirkG
    Technician
    • Jul 2017
    • 12
    #1

    [Misc] MP C3500 Error Messages

    I have a Ricoh MP C3500 that is giving the following Error messages: "Photoconductor Unit(s) not set correctly" and "Set Toner Cartridge(s) correctly"...I have removed and installed All of them several times..Can not Clear Error message. There is NOT an Error Code with this message either. Anyone help with this one??
    Tags: correctly, error, error message on ricoh, message, set
    • Lagonda
      Service Manager

      Site Contributor
      1,000+ Posts
      • Aug 2008
      • 1650
      #2
      Re: MP C3500 Error Messages

      My first response would be to pull all the PCDU's out and have a good look at the sockets they plug into and check that they are not full of toner or paper scraps.
      What did you do to the copier just before it decided that it wasn't happy?
      At least 50% of IT is a solution looking for a problem.

        Comment

        • davel
          Technician

          1,000+ Posts
          • Oct 2011
          • 1045
          #3
          Re: MP C3500 Error Messages

          If you have just replaced PCU you may need to swap wires on TD sensor plug.

            Comment

            • sandmanmac
              Field Supervisor

              Site Contributor
              2,500+ Posts
              • Feb 2009
              • 3947
              #4
              Re: MP C3500 Error Messages

              Originally posted by davel
              If you have just replaced PCU you may need to swap wires on TD sensor plug.
              Agreed. Swap wires, or just make sure the connector is properly secured.
              ALSO....These things usually don't just happen out of the blue, why would you include what led to the issue?
              If it was for no apparent reason, then, my apologies.

                Comment

                • Oze
                  Ricoh Fanboy

                  1,000+ Posts
                  • Jul 2008
                  • 1663
                  #5
                  Re: MP C3500 Error Messages

                  If they were modified B223 2042 drums you have to shave the rear connector of the drum to make it fit the drive assy connector or you'll break the drive assy connectors.
                  Broken connectors would give you this fault and replacing the drive assy is a royal pain in the arse...!!!!!

                    Comment

                    • mikadonovan
                      Senior Tech

                      Site Contributor
                      2,500+ Posts
                      • May 2008
                      • 2936
                      #6
                      Re: MP C3500 Error Messages

                      Originally posted by Oze
                      Broken connectors would give you this fault and replacing the drive assy is a royal pain in the arse...!!!!!
                      And bring 2 days lunch, as it takes a lot of time. And you will need 4 hands.
                      NEVER ASSUME ANYTHING

                        Comment

                        • mikadonovan
                          Senior Tech

                          Site Contributor
                          2,500+ Posts
                          • May 2008
                          • 2936
                          #7
                          Re: MP C3500 Error Messages

                          Originally posted by KirkG
                          I have a Ricoh MP C3500 that is giving the following Error messages: "Photoconductor Unit(s) not set correctly" and "Set Toner Cartridge(s) correctly"...I have removed and installed All of them several times..Can not Clear Error message. There is NOT an Error Code with this message either. Anyone help with this one??
                          An issue with any one of the pdcu connectors will cause this. Did you mess with any of the PDCU's previous to the problem?
                          NEVER ASSUME ANYTHING

                            Comment

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