GW EMAIL

[LNorris]

has anyone set this up? we have configured it, but not getting the test emails

[JaysOnTheEDGE]

Re: GW EMAIL

Make sure the SMTP and E-mail settings are setup in the User tools screen as well. Had one i setup that wouldn't work until i setup the SMTP address.

[LNorris]

Re: GW EMAIL

Make sure the SMTP and E-mail settings are setup in the User tools screen as well. Had one i setup that wouldn't work until i setup the SMTP address.

user is able to scan to email normally, so not sure at this point. another tech is trying to set it up. we received instructions to set it up, but not getting the tests at this point.

[ricmartinho]

Re: GW EMAIL

Search for this RTB on my-ricoh.com Knowledge Base:
RTB No.: RGene102 : How to configure the Device Counter E-mail function.

On some models this funcion is only available after FW update.

[LNorris]

Re: GW EMAIL

Search for this RTB on my-ricoh.com Knowledge Base:
RTB No.: RGene102 : How to configure the Device Counter E-mail function.

On some models this funcion is only available after FW update.

OK, thanks

[LNorris]

Re: GW EMAIL

found a video nugget. seems we werent rebooting it. we will try that tomorrow.

[mincopier]

[Klydon]

Re: GW EMAIL

found a video nugget. seems we werent rebooting it. we will try that tomorrow.

This is likely your culprit. I have set up several and you have to reboot them or it generally won't work. Also, depending on the speed of the network and server, it might be a bit before you get your test email. I had one arrive 30 minutes after I did the test one time. Typical is going to be within 5 minutes.

[mrwho]

Re: GW EMAIL

Sorry to revive this old thread - new machine IM 2702 doesn't seem to have it.

Could it be Ricoh, as usual, discontinuing something just as we're getting used to it?

[FrohnB]

Re: GW EMAIL

Sorry to revive this old thread - new machine IM 2702 doesn't seem to have it.

Could it be Ricoh, as usual, discontinuing something just as we're getting used to it?

IM 2702?? must be an Asia model?? A google search brings it up, and it looks like an "updated" MP 301. Not available in the U.S.
We have an IM C400 and an IM 350f in the shop that both have it, so I'm not sure why it wouldn't have it.
SP 5866 only shows 1 and 5?

[ricmartinho]

Re: GW EMAIL

IM 2702?? must be an Asia model?? A google search brings it up, and it looks like an "updated" MP 301. Not available in the U.S.
We have an IM C400 and an IM 350f in the shop that both have it, so I'm not sure why it wouldn't have it.
SP 5866 only shows 1 and 5?

In Europe, it's the sucessor to the Kir-C4 (MP2001/2501). It's an A3 BW model with a smaller SOP v2.5.
IM2702.jpg