MP4000 HDD

[scoobysteve]

Hi all,

just about to go to a job for a customer who is about 1hr away. they've got a ricoh MP4000 giving a SC672. from experience we've generally identified this fault as a bad hdd. Does anyone know if this machine runs a 2.5" 40GB HDD or 3.5"? Sata or IDE?

Any help would be great.thank you.

Kind Regards,
Steve

[Cipher]

Looks like it might be a 2.5" SATA.

But I cannot confirm.

[EDIT]

HDD: A 2.5" HDD (more than 40 GB) can be connected using an S-ATA I/F.

[TonerMunkeh]

I'd order a controller board as a precaution as well. A lot of the new MP2550's have been blowing their controller boards all of a sudden, I've had one or two MPC3500's do it too.

[scoobysteve]

Hi Guys,

thanks for the input... i dont have a same model machine here and Ricoh wont give out the info (they say that they dont know themselves). I dont want to order a HDD from Ricoh as it is a couple of hundred dollars (hefty for a HDD) if i can get one similiar down the road for a few hundred dollars less.

In regards to the controller board, what you said is possible however almost 100% of our SC672 have been a bad HDD. Also, i think what happened was the client turned off the machine while a print was in progress. when they turned it back on, the SC code came up.

Anyhow thanks again for the help.

[banginbishop]

Hi Guys,

thanks for the input... i dont have a same model machine here and Ricoh wont give out the info (they say that they dont know themselves). I dont want to order a HDD from Ricoh as it is a couple of hundred dollars (hefty for a HDD) if i can get one similiar down the road for a few hundred dollars less.

In regards to the controller board, what you said is possible however almost 100% of our SC672 have been a bad HDD. Also, i think what happened was the client turned off the machine while a print was in progress. when they turned it back on, the SC code came up.

Anyhow thanks again for the help.

Let us know how you get on with fitting an aftermarket HDD.

When I was on the 2105 course we asked about the HDD being so costly and fitting generic HDD and we were told ricoh have now changed them so that only Ricoh HDD's can be fitted as they have code written on both HDD's and if it can't find the code it wont work. We did ask where but the said "we dont know"

I've fitted about 3 HDD's to the MPC range (all Ricoh) but thankfully all under warranty

[Cipher]

Generic HDDs (WD) work fine on the MP C2500 (fitted a couple now).

[scoobysteve]

Okay.. been onsite.. the hdd is a sata 2.5" drive..

Anyway, thanks for all the help.

Lastly, thanks cipher for letting me know which other brand hdd works as it will come in handy.

[Benedict]

waxxy

Hi

In my experience most good brand IDE HDD works however before buying a new one its a good idea to stick your faulty HDD in a portable HDD case and partition and format in dos or in windows most times I have been lucky in saving these drives obviously you could also run a format through the machine.

[paulg]

I will just add i have had a MPC 3000 develop Sc672 and the controller board being replaced cured the fault. The machine had no faults or calls in a year and was always downpowered correctly.

[scoobysteve]

hi,

i generally put the drive through a fitness test using a test created by the manufacturer of the HDD. Majority of the times, it comes back 100% perfect. so i format it and then put it back out in the field. Within 1-2mths its back with a bad hdd again. I put in a new hdd for the copier, and no more problems.

I've tried using new seagates previously but the copiers would take them.. just locks up on boot...

anyhow, thanks for the info... by the way, if the copier hdd is a 40gb, i assume you must only use a 40gb Hdd of a manufacturer (if compatible of course)? or can i use an 80gb? the reason why i ask is because it becomes difficult to get 40gbs nowadays..

[Cipher]

HDDs do fail outright but alot of the time it's a slow and intermitten pending death,
once you start seeing HDD related errors best policy is just replace it and save yourself the hassle (they are cheap enough).

I've been fitting 80Gb/160Gb HDDs as I find it hard getting hold of anything smaller nowadays.
As long as the machines IDE/SATA controller can see them and the HDDs are not smaller than what you taking out they should work fine.

I stay away from fitting Maxtor's though, there failure rates are high and so are the operating and idle temps.
Stick to good old Western Digital and Seagate.

[scoobysteve]

hi,

strange you find that all sorts of hdd will work.. i had a scenario a while back when i had a AF2022 go down with a bad hdd. i couldnt get a hold of the toshiba 40gb (could be 20gb) drive as that was what originally came with the machine. i put in a seagate 40gb and an 80gb and it did not work. hmmm....

[Cipher]

It's a 2.5" IDE HDD on the AF2022, I've definely replaced a couple of those in the past but cannot remember with what.
I normally have to order the 2.5" HDDs online as the local PC shops don't keep them in stock, in which case I would imagine I try to order the exact size required.

The only time I've had a problem using generic HDDs is when trying to replace a RAID set on a 2238C and I think a older NAD couldn't see a newer larger HDD I tried as well.

It's one of those things... they either work or they don't.

[tr21x]

If you happen to be a dual dealer with canon or know a canon tech you can use their old hard drives after they crash with their software on them.
I have used several and all have worked flawlessly on every Lanier model so far.

[Shadow1]

Some of the new machines write the serial number from NVRam to the HDD - if you swap the drives between machines, you get an error. If you put in a drive the machine thinks has been messed with, you get an error. If Ricoh's firmware thinks you're trying to get out of paying the HDD Extortion Fee, you get an error.

If you put a completely empty drive in the machine, the copier formats it... properly.

You need a drive that has large enough capacity to store the data. You need a drive that is fast enough to dish it out on demand. You need a drive with an "approved" manufacturer's ID signature. And you need a drive that is either completely blank or has the proper Ricoh version of nothing on it.

Solution: use a drive from the same manufacturer's you see in the machines from the factory that is the same size or larger. Use a new drive or one that has been "Nulled" (I use Linux - dd can be used to easily overwrite the drive with 00h or FFh)

On second thought, use a new drive. All drives have bad spots on them, and they have extra unused space - when the drive is low-level formatted at the factory, the bad spots are remapped to the extra space, then the drive is tested to make sure everything is kosher. If the drive detects something is starting to go bad, it can copy the data and remap it to a good spot on the fly. Great for data integrity on your PC, except this will slow the drive down... and the copier is much more sensitive to latency that a pc and starts throwing 672's - reformatting can help for a while, but there is still a slow spot on the drive.

On machines with multiple drives they must be replaced together - it's part of the initialization routine (only 1 drive is bad - if you can figure out which one, you can null the other drive and reuse it)