mpc 3004/3504 SPDF3080 slowing the scan to email/folder speed to stop jams

[Jedi Ben]

Hi
were having problems with customers complaining of jams or pulls to many in the df. even after changing rollers/ belt / sep.
in service mode you can do a adf freerun mode to test it. the test on an amount of sheets takes 60 seconds. (slow) go out of service mode try scan to folder/email same amount of sheets its way faster 20seconds.

Were trying to make it slower to save having these calls. sometimes its to do with what the customer is putting through it

Was wondering if theses an SP adjustment??
spoke to ricoh they said use sp 6901-002 to 1 then # its made no difference

i informed customers they can do a4r scanning but then complaints that they have to rotate the document on there pdf

thanks

ben

[Mark Bbb]

Re: mpc 3004/3504 SPDF3080 slowing the scan to email/folder speed to stop jams

What are the counters of the ADF?

[Jedi Ben]

Re: mpc 3004/3504 SPDF3080 slowing the scan to email/folder speed to stop jams

Hi Mark

only done 32k on the df. its fine on free run and intermittent jams on scan to folder/ scan to email. even the customer asked it would help if it was slower

[davel]

Re: mpc 3004/3504 SPDF3080 slowing the scan to email/folder speed to stop jams

I have not been able to find free run for SPDF only RADF and I also have jam/double feed issues with a SPDF on MPC 6004, but they scan a lot of carbonless paper sheets, everything replaced still jams even on normal paper.

[Mark Bbb]

Re: mpc 3004/3504 SPDF3080 slowing the scan to email/folder speed to stop jams

37K, Guides won't be worn jet...
Sure there must be an RTB on this problem, no?!

[rhe]

Re: mpc 3004/3504 SPDF3080 slowing the scan to email/folder speed to stop jams

Hi

Try with firmware update -SPDF

[sturmtrooper]

Re: mpc 3004/3504 SPDF3080 slowing the scan to email/folder speed to stop jams

Hi
were having problems with customers complaining of jams or pulls to many in the df. even after changing rollers/ belt / sep.
in service mode you can do a adf freerun mode to test it. the test on an amount of sheets takes 60 seconds. (slow) go out of service mode try scan to folder/email same amount of sheets its way faster 20seconds.

Were trying to make it slower to save having these calls. sometimes its to do with what the customer is putting through it

Was wondering if theses an SP adjustment??
spoke to ricoh they said use sp 6901-002 to 1 then # its made no difference

i informed customers they can do a4r scanning but then complaints that they have to rotate the document on there pdf

thanks

ben

You can adjust where the "top" of the document is in the scanning menu before scanning the document under original feed type. This will prevent them from having to rotate the document in software.

[Jedi Ben]

Re: mpc 3004/3504 SPDF3080 slowing the scan to email/folder speed to stop jams

I have not been able to find free run for SPDF only RADF and I also have jam/double feed issues with a SPDF on MPC 6004, but they scan a lot of carbonless paper sheets, everything replaced still jams even on normal paper.

I feel your pain brother

[Jedi Ben]

Re: mpc 3004/3504 SPDF3080 slowing the scan to email/folder speed to stop jams

37K, Guides won't be worn jet...
Sure there must be an RTB on this problem, no?!

Hi Mark,
i will have to have a look on my Ricoh mate. ive been flat out this week. its good to kmow a lot of other engineers are having this issue

[Jedi Ben]

Re: mpc 3004/3504 SPDF3080 slowing the scan to email/folder speed to stop jams

Hi

Try with firmware update -SPDF

done this mate

[semi]

Re: mpc 3004/3504 SPDF3080 slowing the scan to email/folder speed to stop jams

There you go since your welsh??

[Brianneoe]

Re: mpc 3004/3504 SPDF3080 slowing the scan to email/folder speed to stop jams

This has been a on going problem with these feeders for a good 2 years now. Every time we bring it up all we hear is that Japan is looking into it. So far the only "fix"that have been working for me is to push off the rubber of a AF032080 sep roller (MP6002 and various other models)and push it on to the hub of the ADF roller. Because the roller is a little shorter than the original roller you will want to space it evenly.

Push off the rubber, if you try to get under it it will only split. You can just slice off the white sep roller material with a knife.

Good luck..

[Jedi Ben]

Re: mpc 3004/3504 SPDF3080 slowing the scan to email/folder speed to stop jams

You can adjust where the "top" of the document is in the scanning menu before scanning the document under original feed type. This will prevent them from having to rotate the document in software.

THANK YOU
this will be very useful for a customer that opens up letters and does not straighten out the creases. Once setting is done i might set it as a default too and tell them from now on scan a4r direction

ben

[Jedi Ben]

Re: mpc 3004/3504 SPDF3080 slowing the scan to email/folder speed to stop jams

This has been a on going problem with these feeders for a good 2 years now. Every time we bring it up all we hear is that Japan is looking into it. So far the only "fix"that have been working for me is to push off the rubber of a AF032080 sep roller (MP6002 and various other models)and push it on to the hub of the ADF roller. Because the roller is a little shorter than the original roller you will want to space it evenly.

Push off the rubber, if you try to get under it it will only split. You can just slice off the white sep roller material with a knife.

Good luck..

Thank you Brian will give it a try

ben

[Jedi Ben]

Re: mpc 3004/3504 SPDF3080 slowing the scan to email/folder speed to stop jams

There you go since your welsh??[ATTACH=CONFIG]42047[/ATTACH]

thank you Semi, will give it a read between calls. You know how it is Six nation Kings