Does anybody know what would cause a Ricoh Aficio 1035 copier to allow copies where there image is not fixed to the paper. My customer says it usually happens either first thing in the morning and the first copy she makes after the machines been sitting for awhile. No error codes occur. they are running the paper 11x8 1/2, and the fuser units that we use have been rebuilt. I also received another call today that another machine is doing the same thing, however this machine is a Ricoh Aficio 2035.
Another problem I am having is they run double sided copies but because of however the originals that she uses she can't utilize the duplex option so she has to put them back in the tray to run the backside. The problem though is that on the backside of the copy she is getting mark from where the feed roller pulls the paper into the machine. Copying the way she is copying is the only way I know she can get this mark.
any help appreciated, thank you.
Another problem I am having is they run double sided copies but because of however the originals that she uses she can't utilize the duplex option so she has to put them back in the tray to run the backside. The problem though is that on the backside of the copy she is getting mark from where the feed roller pulls the paper into the machine. Copying the way she is copying is the only way I know she can get this mark.
any help appreciated, thank you.
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