New bulletin for SP4520dn

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  • FrohnB
    Service Manager

    Site Contributor
    1,000+ Posts
    • Jul 2017
    • 1919
    #1

    New bulletin for SP4520dn

    As of today 4/25/19 there is a new bulletin addressing the "Void on left side" issue. Pretty much what we were suspecting in our shop, but nice to have it confirmed.
    Attached Files
    Omertà
    Tags: bulletin, confirmed, nice, shop
    • FrohnB
      Service Manager

      Site Contributor
      1,000+ Posts
      • Jul 2017
      • 1919
      #2
      Re: New bulletin for SP4520dn

      They released this one also just after I posted the first one.
      Attached Files
      Omertà

        Comment

        • JayPaul
          Trusted Tech

          250+ Posts
          • Oct 2012
          • 305
          #3
          Re: New bulletin for SP4520dn

          Is this also exactly the same for the MP 402? I have had to clean a few of them and replace PCDUs in the past for this exact thing.
          Literally just 2 hours ago I talked a customer through how to carefully clean it with a 'how to guide' and some pictures for voiding on left side.

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 37048
              #4
              Re: New bulletin for SP4520dn

              Originally posted by FrohnB
              They released this one also just after I posted the first one.
              Sounds like cleaning that intake filter should be an "every service call" item.

                Comment

                • FrohnB
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Jul 2017
                  • 1919
                  #5
                  Re: New bulletin for SP4520dn

                  Originally posted by JayPaul
                  Is this also exactly the same for the MP 402? I have had to clean a few of them and replace PCDUs in the past for this exact thing.
                  Literally just 2 hours ago I talked a customer through how to carefully clean it with a 'how to guide' and some pictures for voiding on left side.

                  Yes. They use the same drum, and essentially have the same body.
                  Omertà

                    Comment

                    • FrohnB
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Jul 2017
                      • 1919
                      #6
                      Re: New bulletin for SP4520dn

                      Originally posted by slimslob
                      Sounds like cleaning that intake filter should be an "every service call" item.

                      Not a bad idea. would only take 10 seconds!
                      Omertà

                        Comment

                        • Oze
                          Ricoh Fanboy

                          1,000+ Posts
                          • Jul 2008
                          • 1663
                          #7
                          Re: New bulletin for SP4520dn

                          Originally posted by FrohnB
                          As of today 4/25/19 there is a new bulletin addressing the "Void on left side" issue. Pretty much what we were suspecting in our shop, but nice to have it confirmed.
                          FOR ONCE...the U.S didn't get information first.
                          The Ricoh Australia portal released that first bulletin on the 28th of March this year.
                          The second bulletin we don't have though so that's something else to try I guess.

                            Comment

                            • JayPaul
                              Trusted Tech

                              250+ Posts
                              • Oct 2012
                              • 305
                              #8
                              Re: New bulletin for SP4520dn

                              I'm currently in talks with Ricoh partner support on sending back the old versions of this PCU to get the new modified ones as replacements.
                              I see the latest PN ended 0130 did this number actually change or did it stay as the same part number but just with the 4 digit month and year code having to be 0219 onwards (February 2019) on the box? I would have thought they would change the PN to a slightly different one if it is now modified.

                                Comment

                                • Zeldaman
                                  Senior Tech

                                  500+ Posts
                                  • Mar 2011
                                  • 946
                                  #9
                                  Attached Files

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                                    • guitar9199
                                      Service Manager

                                      Site Contributor
                                      1,000+ Posts
                                      • Sep 2016
                                      • 1099
                                      #10
                                      Re: New bulletin for SP4520dn

                                      Same issue with the SP3600 printers as well. Any of the models that have the "Drop Down" LED array instead of a laser unit would probably fall under this category.

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