Ricoh mp c3502 smb scanning failure on a VPN tunnel to a server out of state

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  • Alias813
    Junior Member
    • Jun 2019
    • 5
    #1

    [Misc] Ricoh mp c3502 smb scanning failure on a VPN tunnel to a server out of state

    Hello. This is my first post so bear with me.

    I have a customer that is trying to set a scan to smb to a server based in thier Atlanta office. In office scanning works fine. I updated the scanning firmware to 70. No result. I was speaking with thier IT and they have full access tonthe folder fromnthe office computers. When I try to browse the network I get the message about unable to connect.

    Part of my problem is that I am mostly a hardware technician. You got a broken part, I can fix all day. But when I comes to software and network I know just enough to get me in trouble.

    Thanks ahead of time
    Tags: network, office, part, scanning, thier
    • illude2
      Technician
      • Mar 2016
      • 30
      #2
      Re: Ricoh mp c3502 smb scanning failure on a VPN tunnel to a server out of state

      Not sure about the "scanner firmware to 70". I am not seeing that on the Ricoh website but you should install the SMB v2/v3 fix labled

      SMBv2v3 - 4/4/2018 - D111-D142_SMBv2v3_SDcard

      That should fix your issue.

        Comment

        • tjvincent
          Trusted Tech

          250+ Posts
          • Apr 2008
          • 280
          #3
          Re: Ricoh mp c3502 smb scanning failure on a VPN tunnel to a server out of state

          When you browse sometimes you have to give it a headstart, try using the server name or IP only and then browse and see if it asks you for a user name/password \\servername\ then hit browse

            Comment

            • Alias813
              Junior Member
              • Jun 2019
              • 5
              #4
              Re: Ricoh mp c3502 smb scanning failure on a VPN tunnel to a server out of state

              Thanks. By 70 I just meant that was the last 2 digits of the firmware. That is the most current one i have. I will take another look though and double check

                Comment

                • guitar9199
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Sep 2016
                  • 1097
                  #5
                  Re: Ricoh mp c3502 smb scanning failure on a VPN tunnel to a server out of state

                  There was a recent (5/18/2019) Tech Pub on the SMB V2/V3 firmware.
                  Attached Files

                    Comment

                    • slimslob
                      Retired

                      Site Contributor
                      25,000+ Posts
                      • May 2013
                      • 35067
                      #6
                      Re: Ricoh mp c3502 smb scanning failure on a VPN tunnel to a server out of state

                      Two things to check in network settings:
                      1. Domain name must be correct. If it is not, anything sent SMB from a device not a member of the domain will be assumed by Windows to be spam and will be rejected.
                      2. First DNS must be the domain DNS. If it is not, name resolution will not work. Using IP address usage will be treated as the same as not being a domain member.

                        Comment

                        • sandmanmac
                          Field Supervisor

                          Site Contributor
                          2,500+ Posts
                          • Feb 2009
                          • 3947
                          #7
                          Re: Ricoh mp c3502 smb scanning failure on a VPN tunnel to a server out of state

                          Originally posted by Alias813
                          Thanks. By 70 I just meant that was the last 2 digits of the firmware. That is the most current one i have. I will take another look though and double check
                          Just FYI....The F/W number seldom changes. It's the letter at the end of all of the F/W numbers that indicates the version
                          Last edited by sandmanmac; 06-06-2019, 10:53 PM.

                            Comment

                            • Alias813
                              Junior Member
                              • Jun 2019
                              • 5
                              #8
                              Re: Ricoh mp c3502 smb scanning failure on a VPN tunnel to a server out of state

                              Ok so the issue seems to be that I have firmware version 70f and I need 70g forbthe smb v2 and v3 support. Does anyone have access to this?

                                Comment

                                • slimslob
                                  Retired

                                  Site Contributor
                                  25,000+ Posts
                                  • May 2013
                                  • 35067
                                  #9
                                  Re: Ricoh mp c3502 smb scanning failure on a VPN tunnel to a server out of state

                                  Originally posted by Alias813
                                  Ok so the issue seems to be that I have firmware version 70f and I need 70g forbthe smb v2 and v3 support. Does anyone have access to this?
                                  Contact your local Ricoh dealer or branch and have it updated properly.

                                    Comment

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