Ricoh MPC305SPF prints but wont scan to email ...

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  • fadsamniote
    Technician
    • Apr 2016
    • 80
    #1

    Ricoh MPC305SPF prints but wont scan to email ...

    Hello !
    Today I installed a used MPC305SPF used in good condition , instaled the same way I usually do in other models but the machine wont scan to email...
    GATEWAY and DNS correct , it connects to smtp server SUCCESSIVELY but no scan ...
    I used a new ETHERNET cable by the way ... I instaled the printer and it works , can configure the machine via browser too but still no scan...
    One think I noticed was the LAN PORT of MFP one light its bright and the another its very light cannot see very well ... Usually in LAN PORTs one its stead and another one flashes ...
    Didnt tried to scan to Path or Ping another network devices ...
    Tags: email, instaled, light, mpc305spf, scan
    • bsm2
      IT Manager

      25,000+ Posts
      • Feb 2008
      • 27447
      #2
      Re: Ricoh MPC305SPF prints but wont scan to email ...

      Originally posted by fadsamniote
      Hello !
      Today I installed a used MPC305SPF used in good condition , instaled the same way I usually do in other models but the machine wont scan to email...
      GATEWAY and DNS correct , it connects to smtp server SUCCESSIVELY but no scan ...
      I used a new ETHERNET cable by the way ... I instaled the printer and it works , can configure the machine via browser too but still no scan...
      One think I noticed was the LAN PORT of MFP one light its bright and the another its very light cannot see very well ... Usually in LAN PORTs one its stead and another one flashes ...
      Didnt tried to scan to Path or Ping another network devices ...

      Check junk mail if its completed from machine then its a spam or mail server issue

        Comment

        • Zaxxon
          Senior Tech

          500+ Posts
          • Jan 2014
          • 608
          #3
          Re: Ricoh MPC305SPF prints but wont scan to email ...

          Connection to smtp is no guarantee for successful scan. Almost a million things can go wrong, check the log.
          Please start you post with brand, model, problem.

            Comment

            • sandmanmac
              Field Supervisor

              Site Contributor
              2,500+ Posts
              • Feb 2009
              • 3947
              #4
              Re: Ricoh MPC305SPF prints but wont scan to email ...

              Originally posted by fadsamniote
              Today I installed a used MPC305SPF used in good condition , instaled the same way I usually do in other models but the machine wont scan to email...
              Installed the same way you usually do? What does that even mean?
              I set up machines in a variety of configurations depending on the environment, etc.
              Scan to email can be quirky (for lack of better term), and there is no "universal" configuration
              Bottom line. You're not doing something correctly based on the network it's connected to. Period.
              And there are dozens, if not hundreds of threads discussing it

                Comment

                • Hoosierdaddy
                  Trusted Tech

                  100+ Posts
                  • Oct 2016
                  • 178
                  #5
                  Re: Ricoh MPC305SPF prints but wont scan to email ...

                  What kind of error or message do you get when you try to scan to email?
                  What email server are you using? Could it have anything to do with Auth issues

                    Comment

                    • fadsamniote
                      Technician
                      • Apr 2016
                      • 80
                      #6
                      Re: Ricoh MPC305SPF prints but wont scan to email ...

                      Tomorrow will update firmware and try to scan one more than 1 page because I saw this:

                      Version 02.02
                      Symptom corrected:
                      Scan to E-mail might fail even if the email size is 44,300 KB or less when the following
                      conditions are met:
                      - The HDD is not installed.
                      - "Scanner Features" > "Send Settings" > "Max. E-mail Size" is set to "On", and the size
                      is set to 44,301 KB or more.
                      This firmware is dependent on the following firmware modules. Please be sure to update
                      all of them:
                      - System/Copy firmware v4.03(D1175421T) or later
                      - WebUapl firmware v1.09(D1175428F) or later

                        Comment

                        • slimslob
                          Retired

                          Site Contributor
                          25,000+ Posts
                          • May 2013
                          • 35063
                          #7
                          Re: Ricoh MPC305SPF prints but wont scan to email ...

                          Originally posted by fadsamniote
                          One think I noticed was the LAN PORT of MFP one light its bright and the another its very light cannot see very well ... Usually in LAN PORTs one its stead and another one flashes
                          Normally for the 2 LEDs, one shows connection/speed and the other data flow. I have seen the data LED appear to be dim when it is flashing very flash because of jabber on the network switch it is connected to.

                          Are you able to print to or connect WIM? If no, try connecting your laptop directly to the C305.

                            Comment

                            • fadsamniote
                              Technician
                              • Apr 2016
                              • 80
                              #8
                              Re: Ricoh MPC305SPF prints but wont scan to email ...

                              Problem solved with firmware.
                              Thank you all

                              Originally posted by fadsamniote
                              Tomorrow will update firmware and try to scan one more than 1 page because I saw this:

                              Version 02.02
                              Symptom corrected:
                              Scan to E-mail might fail even if the email size is 44,300 KB or less when the following
                              conditions are met:
                              - The HDD is not installed.
                              - "Scanner Features" > "Send Settings" > "Max. E-mail Size" is set to "On", and the size
                              is set to 44,301 KB or more.
                              This firmware is dependent on the following firmware modules. Please be sure to update
                              all of them:
                              - System/Copy firmware v4.03(D1175421T) or later
                              - WebUapl firmware v1.09(D1175428F) or later

                                Comment

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