[Misc] MP 4002 network connectivity

[scot88]

I have a MP 4002 / D129 that won't connect to the customer's network, or my laptop.

Took a known working controller board out there today, same problem. Brought their controller back to my office and it works in the machine I pulled the controller from.
I did check the 5985 (on board NIC on or off) and made sure it was set to 1.

Any ideas?

[davel]

Re: MP 4002 network connectivity

Is your laptop connected directly to machine with network cable.

[scot88]

Re: MP 4002 network connectivity

Yes, did the same at the shop, plug the machine directly into my laptop via a CAT5 cable

[skinnyb]

Re: MP 4002 network connectivity

802.1x turned on? I have seen it happen before inadvertently. Note the network settings and do a restore default is usually what I do when this happens.

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[sandmanmac]

Re: MP 4002 network connectivity

802.1x turned on? I have seen it happen before inadvertently.

x2 on that. Had it just a couple of weeks ago when some 'smart person' was fooling around in system settings

[scot88]

Re: MP 4002 network connectivity

Thanks,
I suspect that could be the case, customer was trying to use one of those TP link wifi range extenders to be able to connect the machine. The machine doesn't have wifi, but I bet they turned it on trying to get it to connect.

[keithxxiii]

Re: MP 4002 network connectivity

X3 on 802.1x. Had 2 cases for the last 2 months

[slimslob]

Re: MP 4002 network connectivity

802.1x turned on? I have seen it happen before inadvertently. Note the network settings and do a restore default is usually what I do when this happens.

Sent from my LM-V405 using Tapatalk

x2 on that. Had it just a couple of weeks ago when some 'smart person' was fooling around in system settings

802.1x is normally for Ricoh's very expensive internal WiFi option. It is also used with some high security authentication systems.

[Notrons]

Re: MP 4002 network connectivity

802.1x turned on? I have seen it happen before inadvertently. Note the network settings and do a restore default is usually what I do when this happens.

Sent from my LM-V405 using Tapatalk

Are you referring IEE 802.1x Authentication for Ethernet, located in Network setting?

I had a job a few weeks ago that was doing the same thing. I had to switch it to inactive to connect it to the network.

[skinnyb]

Re: MP 4002 network connectivity

Are you referring IEE 802.1x Authentication for Ethernet, located in Network setting?

I had a job a few weeks ago that was doing the same thing. I had to switch it to inactive to connect it to the network.

That's it. I couldn't remember exactly what it was called... Has caused me grief more than once...

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[Oze]

Re: MP 4002 network connectivity

That's it. I couldn't remember exactly what it was called... Has caused me grief more than once...

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I think we've ALL had this at least once from the sounds of it.
I.T. numpties playing with settings and turning IEE 802.1x Authentication for Ethernet to Active

[scot88]

Re: MP 4002 network connectivity

That was it, 802.1x was set to active, set it to inactive and was able to connect.

Thanks for the help.
Scot

[keithxxiii]

Re: MP 4002 network connectivity

We had a tech replace the controller board because of this.

[slot]

Re: MP 4002 network connectivity

the first thing i do now with these calls is print out the configeratiobn page and see if is enabled customers are nightmares for this.

[Kimi]

Re: MP 4002 network connectivity

We had a tech replace the controller board because of this.

Almost happened to me the first time - thankfully Ricoh asked me to check the setting first!