[Misc] IMC Series Supervisor Password

[illude2]

Anyone else experienced this new issue? At setup if you leave the supervisor password blank at some point it changes itself. This does not happen with the admin password. It has happened before and after firmware updates. We opened a ticket with Ricoh and they said that this issue does not exist. Recommended we buy new NVRAM (Although we know how to reset it without NVRAM). Just checking if any other dealerships have run into this.

[guitar9199]

Re: IMC Series Supervisor Password

Not yet, but we don't have that many IMC Series machines out there yet. Thanks for the heads up though....will keep an eye out.

[mincopier]

Re: IMC Series Supervisor Password

We always put a password in when we set the machine up. The setup instructions for these machines I believe actually have you turn this off in the service mode then finish setup. At completion of setup and at the customer site Ricoh wants the customer to input this information. Of course customer forgets this info and then a NVRAM needs to be purchased.

[slimslob]

Re: IMC Series Supervisor Password

The only time that I have had the problem is when either has changed it right before being fired or a former Ricoh tech went to work for a competitor. Either way you should be able to reset to the default passwords through Factory SP.

[Debs1964]

Re: IMC Series Supervisor Password

There are new default admin and supervisor passwords for the IMC range, neither of them is the old "no password"

[Zeldaman]

[illude2]

Re: IMC Series Supervisor Password


Just tested this in our shop with 2 new machines. We can login with Supervisor from the op panel and not the WIM just like you said. Thank you!