Hi, I have inherited a call from a colleague.
It's an MP C2011 that was showing an SC819-00 error. He decided to try upgrading firmware, while upgrading the engine the device showed SC819 again, then it asked to insert SD card and reboot, and eventually showed E32.
I talked him through the firmware recovery procedure, but, while doing that, the machine decided to stay on Please wait, with the blue sunrise screen. After about 30 seconds the red error light comes on, and after about 20 minutes error SC819 will show again.
So far, without success, we have replaced the HDD, controller board, DIMM, and NVRAM.
If you have an SD card with firmware on it, it does not enter the upgrade screen, and you cannot access the device via the WIM.
Anyone else had this problem, any suggestions please.
It's an MP C2011 that was showing an SC819-00 error. He decided to try upgrading firmware, while upgrading the engine the device showed SC819 again, then it asked to insert SD card and reboot, and eventually showed E32.
I talked him through the firmware recovery procedure, but, while doing that, the machine decided to stay on Please wait, with the blue sunrise screen. After about 30 seconds the red error light comes on, and after about 20 minutes error SC819 will show again.
So far, without success, we have replaced the HDD, controller board, DIMM, and NVRAM.
If you have an SD card with firmware on it, it does not enter the upgrade screen, and you cannot access the device via the WIM.
Anyone else had this problem, any suggestions please.
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