6503 error

[mikadonovan]

Hi, All. I hope everyone is having a great day. I am unfamiliar with the indication shown below. Can anyone tell me how to get rid of it? Oh, and a full memory clear is not an option. Machine is a MP 6503.

[slimslob]

Re: 6503 error

It appears to be an OS system message. The .pri I believe indicates printer application. It might be an error trying to write to print memory or to the HDD. You could try formatting the HDD, clearing the Printer application memory (SP 5801-008) or Initialize Printer System Printer SP 1003-001.

If you have any special apps install it may have to do with them.

[aktasson]

Re: 6503 error

Aaah, slnx, streamline problem Problem to communicate with the delegation or core server? More detailed infos about the environment?

[zed255]

Re: 6503 error

There are job and access log settings via WIM. Have you looked to see what, if any, settings have been made there?

[aktasson]

Re: 6503 error

Just a suggestion... Transfer Log Setting checked? Streamline NX v3 or Device Manager NX function for collecting Device Logs checked?

[teebee1234]

Re: 6503 error

Here's a video nugget that addresses this issue...

YouTube

[mikadonovan]

Re: 6503 error

Here's a video nugget that addresses this issue...

YouTube

That was the issue. I have never had to mess with this before. I went ahead and cleared the application data and the message was gone. Thanks for all replies.

[mikadonovan]

Re: 6503 error

Ok, spoke too soon. It came back on a reboot. I have found 49 extra programs installed on this machine, most of which I have NO IDEA what they are. The security level is at custom level, and it says I do not have privilege to access. Administrator authentication is off. I would like to uninstall "device manager nx enterprise", which seems causing the problem. OR, how do I access that program from my pc? IT people have infiltrated themselves into this machine in a big way before my grubby paws got into it. Too bad I just can't set the SOP back to factory default. (that I know of).

[mikadonovan]

Re: 6503 error

Just a suggestion... Transfer Log Setting checked? Streamline NX v3 or Device Manager NX function for collecting Device Logs checked?

I would LOVE to uncheck that box (if I knew how).

[aktasson]

Re: 6503 error

I would LOVE to uncheck that box (if I knew how).

I think someone refueled the machine with profiles/configs from slnx (dmnx is integrated in slnx v3). So the machine would like to talk to the server. You have to find and talk to the tech who did that first.

[mikadonovan]

Re: 6503 error

Got it! I went ahead and checked the logs in the WIM, and I set all to inactive except for the job logs. It has been 20 minutes now with no system message, so I believe it is fixed. Special thanks to all who suggested checking the job logs, again delving into something I haven't messed with before. Life is good, everyone have a great weekend! BTW, I did get into SOP recovery mode and reset user data to factory settings. It didn't help, but I now know how to do it. Now my face doesn't look like this cat >>>>>>>>>>>>>>>>>
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