I don't know if this is limited to just this model, but I've had it happen in 2 different locations with the C3003/3503 
I did find a couple of old threads discussing the issue, but there was not any real solutions provied, and of course the original poster never returned to update the thread
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Here's the thing: I have had 2 locations of small workgroups recently where I setup the C3003 using the PCL6 driver.
In the first location, I basically printed a test page from each system and figure all's good. I'm notified a couple of days later that they can't print multiple sets of any file type. It will print multi-page docs no problem, but if you ask for 2 sets, it pops up the 'paper size mismatch' at the start of set #2.
The issue affected 7 of the 8 systems that were a combination of Windows 7 and 10. I didn't make any changes to the default settings, but I couldn't see anything out of the ordinary. I decided to install the PCL5c driver, and all's well, and I've installed the exact same driver in many other locations.
Location Number 2 is where my real conundrum lies: They are setup to use User codes and their old MP C2800 worked just fine.
Initially, I just left the driver as it was before realizing they had the same issue as above. I've not been back on site myself to find out how many of the sytems are affected. It's a real estate company, and they just hae several laptops scattered around for the agents.
They have an IT company that maintains their systems, and I have since provided them a custom driver for the C3503 with the pop up user code window enabled and the result is the same.
As far as I know the PCL5c isn't customizable with the driver editor.
BTW, I just use the old basic "printer driver editor". I've not been able to navigate my way through the Driver Packager NX at all! Is it WAY more complicated than it needs to be, or is it just me???
I'm sure it's heavily customizable, but it's more than I've ever needed.
I'm going in tomorrow to try changing some settings within the driver to see if I can make it work.
Anyone else seen this issue, and have some suggestions?
It's a head scratcher!
Thanks!
I did find a couple of old threads discussing the issue, but there was not any real solutions provied, and of course the original poster never returned to update the thread
.Here's the thing: I have had 2 locations of small workgroups recently where I setup the C3003 using the PCL6 driver.
In the first location, I basically printed a test page from each system and figure all's good. I'm notified a couple of days later that they can't print multiple sets of any file type. It will print multi-page docs no problem, but if you ask for 2 sets, it pops up the 'paper size mismatch' at the start of set #2.
The issue affected 7 of the 8 systems that were a combination of Windows 7 and 10. I didn't make any changes to the default settings, but I couldn't see anything out of the ordinary. I decided to install the PCL5c driver, and all's well
, and I've installed the exact same driver in many other locations.Location Number 2 is where my real conundrum lies: They are setup to use User codes and their old MP C2800 worked just fine.
Initially, I just left the driver as it was before realizing they had the same issue as above. I've not been back on site myself to find out how many of the sytems are affected. It's a real estate company, and they just hae several laptops scattered around for the agents.
They have an IT company that maintains their systems, and I have since provided them a custom driver for the C3503 with the pop up user code window enabled and the result is the same.
As far as I know the PCL5c isn't customizable with the driver editor.
BTW, I just use the old basic "printer driver editor". I've not been able to navigate my way through the Driver Packager NX at all! Is it WAY more complicated than it needs to be, or is it just me???
I'm sure it's heavily customizable, but it's more than I've ever needed. I'm going in tomorrow to try changing some settings within the driver to see if I can make it work.
Anyone else seen this issue, and have some suggestions?
It's a head scratcher!
Thanks!
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