MP 3504ex says toner is depleted but it isn't.

[Codex]

Re: MP 3504ex says toner is depleted but it isn't.

Hello again. Thank you for your responses. I actually am a tech...with just about 3 weeks experience and I'm still waiting to attend the Ricoh training courses.
I just retired from the USAF after 20 years doing networking, phones, cryptos, small computers, and servers. So I do apologize for my newbie question but I don't have the decades of experience most of you on this forum do.

I had 2 days of turn over before the last tech left. Meanwhile I have customers who are, for the most part, at a work stoppage because they have copiers that are broken and I'm doing what I can to fix them. I'm learning as I go and have managed to fix quite a few of them.

I came to this forum when I was looking through the last tech's notebook and found this website with the login information. So I figured I'd give it a shot.

I asked about the 3501 parts fitting 3504 because I don't know what parts are interchangable and what aren't. Plus the only parts I have on hand are for a 3501, so I was hoping that might work without having to order parts.

I've got a slew of problems that I'm working on....307's that aren't recognizing the Cyan toner, a 6001 that won't feed from the 3rd draw (paperless paper jam isses), a 7501 that's leaving a gray band near the bottom of the pages. This 3504 is priority at the moment, because it effects the most users, so I posted about it.


Respones to questions or comments:

Copier Tech: It's the Cyan toner.

Phil B.: Copy Count is 44,136, yes I am using genuine OEM toner. I used an ESD vacuum to clean the machine. There was a large amount of Cyan toner dump when I first arrived. I removed the paper output tray to see the inside to look for any obvious problems. I don't know what else to do, so I posted here. I don't know what CTN is, and I don't have access to the TSRC site without a tech ID.

Slimslob: I will review the installation instructions and see if this might fix it.


Blade: I shook the new toner cartidge like it owed me money.


So in conclusion, to those of you that gave me options and things to try I will, and greatly appreciate you sharing your knowledge with me. To those who just want to bust my chops as to whether I'm an end user or a wannabe tech, thank you for wasting my time reading your comments that were 100% useless.


Cheers!

Welcome in our world!

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[stricky1]

Re: MP 3504ex says toner is depleted but it isn't.

This can happen if the toner system was not properly initialized when first power up. From the installation procedures in the service manual "If the initial toner supply is not performed at installation, and the machine goes to the toner end condition even if the machine has plenty of toner in the toner bottle."

Reviewed the installtion instructions, everything was done correctly. This particular copier has been in place for about a year. As far as I know, this is the first time it's required a toner change. Just not sure as to why it's not recognizing the new toner.

Guess the next step is to do as copier tech and codex recommend and order the hopper and dev unit.

Appreciate the assistance!

[Phil B.]

Re: MP 3504ex says toner is depleted but it isn't.

Respones to questions or comments:



Phil B.: Copy Count is 44,136, yes I am using genuine OEM toner. I used an ESD vacuum to clean the machine. There was a large amount of Cyan toner dump when I first arrived. I removed the paper output tray to see the inside to look for any obvious problems. I don't know what else to do, so I posted here. I don't know what CTN is, and I don't have access to the TSRC site without a tech ID.
thank you for wasting my time reading your comments that were 100% useless.
Cheers!

CTN= CopyTechNet this site on which you have posted. **NOTE Contributing to CTN might get you a file/manual/better advise than you would otherwise.**

ruffled feathers? we have TONS of End Users... Cheap owners... IT 'gurus' that don't know which of the screwdriver to hold... Yes we question those points to KNOW WHO THE HELL we are dealing with.. and NO I don't always: go to their profile to read qualifications... nor do I scroll back thru the thousands of "Newbie Intro" messages... arrogance will not fair well most of the senior techs here just and FYI

[stricky1]

Re: MP 3504ex says toner is depleted but it isn't.

CTN= CopyTechNet this site on which you have posted. **NOTE Contributing to CTN might get you a file/manual/better advise than you would otherwise.**

ruffled feathers? we have TONS of End Users... Cheap owners... IT 'gurus' that don't know which of the screwdriver to hold... Yes we question those points to KNOW WHO THE HELL we are dealing with.. and NO I don't always: go to their profile to read qualifications... nor do I scroll back thru the thousands of "Newbie Intro" messages... arrogance will not fair well most of the senior techs here just and FYI

No ruffled feathers, nor looking to ruffle any either....I've been on enough forums in my life to know to be respectful, which I am, and just jabbing back at those that assumed, based on my question alone, they knew all about me and didn't even offer a solution or advice, such as fshead's post.

You asked questions that I answered, so the jab wasn't at you.

As for CTN (now I know what you were refering to), I did search this forum prior to posting and didn't find anything related to the 3504 and toner issues.

Either way I'm looking to make friends here and offer help to others as I gain more experience. I don't have a problem contributing either, and may very well do that in near future.

[Phil B.]

Re: MP 3504ex says toner is depleted but it isn't.

No ruffled feathers, nor looking to ruffle any either....I've been on enough forums in my life to know to be respectful, which I am, and just jabbing back at those that assumed, based on my question alone, they knew all about me and didn't even offer a solution or advice, such as fshead's post.

You asked questions that I answered, so the jab wasn't at you.

As for CTN (now I know what you were refering to), I did search this forum prior to posting and didn't find anything related to the 3504 and toner issues.

Either way I'm looking to make friends here and offer help to others as I gain more experience. I don't have a problem contributing either, and may very well do that in near future.

Cool.. you'll find every tech asks, what others deem to be dumb, is a valid Q.
And that the most well informed/trained Tech will have one of those AWWSHIT days. I called tech induced problem " TIP" and I do mark that on service call sheet. And will admit to the customer the meaning of it.


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[Oze]

Re: MP 3504ex says toner is depleted but it isn't.

Is there any tech bulletin?

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There is....

[Oze]

Re: MP 3504ex says toner is depleted but it isn't.

I,m gonna stick with my theory. I also reckon users don't shake the bottles enough also

Check it out brah....

[FrohnB]

Re: MP 3504ex says toner is depleted but it isn't.

Check it out brah....

I'm disappointed that it wasn't a picture of "Knockers" like I wanted it to be. Just another copier part.

[slimslob]

Re: MP 3504ex says toner is depleted but it isn't.

I'm disappointed that it wasn't a picture of "Knockers" like I wanted it to be. Just another copier part.

Here you go

[FrohnB]

Re: MP 3504ex says toner is depleted but it isn't.

Here you go

HAHAHAHA!!! Now that's more like it!

[Phil B.]

Re: MP 3504ex says toner is depleted but it isn't.

HAHAHAHA!!! Now that's more like it!

i dunno I for one would like to see the 'other' pair of knockers.. up close and personal like!

[slimslob]

Re: MP 3504ex says toner is depleted but it isn't.

i dunno I for one would like to see the 'other' pair of knockers.. up close and personal like!

Well if it is what really floats your boat, here you go

[BaconSteve]

Re: MP 3504ex says toner is depleted but it isn't.

Dang, son. That ol boy needs a wheelbarrow.

[BLADE]

Re: MP 3504ex says toner is depleted but it isn't.

Check it out brah....

cheers for that but my theory sounds more plausible lol, heard you got some rain recently

[Codex]

Re: MP 3504ex says toner is depleted but it isn't.

Check it out brah....

Can't download the file..... Hmmmmm

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