hi
i rolled the dice and sold two of these unit as they both had low meters ,3-5k both for black and color.
Plus my local ricoh dealer i get parts from has the main shop guy and he tells me he love that series..
One installed in july,no problems but the 2nd installed 2 months ago i just returned from.
Customer called and said unit was asking for magenta and stopped working.
all firmware was updated but i dont know what "customized firmware" is re bulletin RD117051b
so I bring a full set and swap the magenta but it was still quite full.
I do force magenta feed via service mode and the magenta issue goes away but switches to add black...........
I tried force feed black after swapping out cartridge and it never cleared..
SO i shut off toner end and switched toner supply to pixel.
So after looking at some bulletin.
I see it could be a foam seal blocking opening or toner motor etc etc.
SO any info appreciated as this machine is located in a customer bedroom and i really dont want to
pull a machine into 1000 pieces in that location.
thanks in advance
i rolled the dice and sold two of these unit as they both had low meters ,3-5k both for black and color.
Plus my local ricoh dealer i get parts from has the main shop guy and he tells me he love that series..
One installed in july,no problems but the 2nd installed 2 months ago i just returned from.
Customer called and said unit was asking for magenta and stopped working.
all firmware was updated but i dont know what "customized firmware" is re bulletin RD117051b
so I bring a full set and swap the magenta but it was still quite full.
I do force magenta feed via service mode and the magenta issue goes away but switches to add black...........
I tried force feed black after swapping out cartridge and it never cleared..
SO i shut off toner end and switched toner supply to pixel.
So after looking at some bulletin.
I see it could be a foam seal blocking opening or toner motor etc etc.
SO any info appreciated as this machine is located in a customer bedroom and i really dont want to
pull a machine into 1000 pieces in that location.
thanks in advance
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