NRG DSC224 scan problem

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  • RManPT
    • Jul 2025

    #1

    NRG DSC224 scan problem

    Hello professionals

    I've been trying to setup this nahsua with twain 3 network driver and I keep getting the error "12320 Unable to locate scanner. Make sure scanner is connected and power is on". Searched everywhere I remembered, followed a lot of intructions and the problem remains.

    It may be associated with another error : at the SmartDeviceMonitor Admin I get an error when looking for the device by the IP address "No response".

    I changed SNMP settings and both problems presists. Uninstalled and Reinstalled drivers and software, the same! But I can print, access web monitor etc etc.

    Another situation is when I try to scan to email I get an error "Sending the data to SMTP failed. Will resend again later". Checked DNS and SMTP server, pinged both, tryed with authetication and without and no go On retry I get a "DONE" status in the "Scanned File Status" but the mail never arrives.

    Can anyone please help me to any of the subjects?

    Thx in advance and best regards.
  • schooltech
    School District Tech

    500+ Posts
    • Jun 2008
    • 504

    #2
    If there is a firewall without "exceptions" set up on the network computer, this may be causing it to not see the device. This used to be a classic problem with computer-local firewalls. Also, a twain driver is a pretty straightforward install in the computer. With the twain driver installed, generally any program using a twain scanning device will be able to find the hardware.

    As far as DNS and SMTP servers, are they all in-house servers on the network? You can try to set up another setting, like mail.comcast.net or something like that, authenticate with a user/pw, and see if it will go out. It usually will. If it does, then you need to look at the server settings in-house.

    Put in their ip addys directly, authenticate with a user/pw, then try it again.

    Also, in regards to these network settings, are you flying solo or is there a network admin somewhere who set up this network who is available?
    Bachelor of Science in Information Technology, Comptia A+, Comptia Network+

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    • RManPT

      #3
      Hi schooltech, thx for the reply...

      Originally posted by schooltech
      If there is a firewall without "exceptions" set up on the network computer, this may be causing it to not see the device. This used to be a classic problem with computer-local firewalls.
      I have windows firewal off. My network is composed by a switch and a router, should I port forward the twain ports to the machine? I find that odd because I also tryed connecting the machine directly to one computer and no good.

      Originally posted by schooltech
      Also, a twain driver is a pretty straightforward install in the computer. With the twain driver installed, generally any program using a twain scanning device will be able to find the hardware.
      I did successfully instaled the TWAIN driver but everytime I tryed to use it (ie: Photoshop) I get that error that is the same when I try to use from everywhere else.

      Originally posted by schooltech
      As far as DNS and SMTP servers, are they all in-house servers on the network? You can try to set up another setting, like mail.comcast.net or something like that, authenticate with a user/pw, and see if it will go out. It usually will. If it does, then you need to look at the server settings in-house.
      I'm using my ISP DNS and this is the only SMTP server used around here

      Originally posted by schooltech
      Put in their ip addys directly, authenticate with a user/pw, then try it again.
      I'm allready using their IPS instead of name server.


      Originally posted by schooltech
      Also, in regards to these network settings, are you flying solo or is there a network admin somewhere who set up this network who is available?
      I am the administrator and as I told you previously my this a small and easy to manage network.

      Could a this be a firmware problem? I have 3.74 version.

      If you ahve any other comments I'd apreciate them.


      Best regards,
      Rui Rodrigues

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