NRG DSC224 scan problem

[Guest]

Hello professionals

I've been trying to setup this nahsua with twain 3 network driver and I keep getting the error "12320 Unable to locate scanner. Make sure scanner is connected and power is on". Searched everywhere I remembered, followed a lot of intructions and the problem remains.

It may be associated with another error : at the SmartDeviceMonitor Admin I get an error when looking for the device by the IP address "No response".

I changed SNMP settings and both problems presists. Uninstalled and Reinstalled drivers and software, the same! But I can print, access web monitor etc etc.

Another situation is when I try to scan to email I get an error "Sending the data to SMTP failed. Will resend again later". Checked DNS and SMTP server, pinged both, tryed with authetication and without and no go On retry I get a "DONE" status in the "Scanned File Status" but the mail never arrives.

Can anyone please help me to any of the subjects?

Thx in advance and best regards.

[schooltech]

If there is a firewall without "exceptions" set up on the network computer, this may be causing it to not see the device. This used to be a classic problem with computer-local firewalls. Also, a twain driver is a pretty straightforward install in the computer. With the twain driver installed, generally any program using a twain scanning device will be able to find the hardware.

As far as DNS and SMTP servers, are they all in-house servers on the network? You can try to set up another setting, like mail.comcast.net or something like that, authenticate with a user/pw, and see if it will go out. It usually will. If it does, then you need to look at the server settings in-house.

Put in their ip addys directly, authenticate with a user/pw, then try it again.

Also, in regards to these network settings, are you flying solo or is there a network admin somewhere who set up this network who is available?

[RManPT]

Hi schooltech, thx for the reply...

If there is a firewall without "exceptions" set up on the network computer, this may be causing it to not see the device. This used to be a classic problem with computer-local firewalls.

I have windows firewal off. My network is composed by a switch and a router, should I port forward the twain ports to the machine? I find that odd because I also tryed connecting the machine directly to one computer and no good.

Also, a twain driver is a pretty straightforward install in the computer. With the twain driver installed, generally any program using a twain scanning device will be able to find the hardware.

I did successfully instaled the TWAIN driver but everytime I tryed to use it (ie: Photoshop) I get that error that is the same when I try to use from everywhere else.

As far as DNS and SMTP servers, are they all in-house servers on the network? You can try to set up another setting, like mail.comcast.net or something like that, authenticate with a user/pw, and see if it will go out. It usually will. If it does, then you need to look at the server settings in-house.

I'm using my ISP DNS and this is the only SMTP server used around here

Put in their ip addys directly, authenticate with a user/pw, then try it again.

I'm allready using their IPS instead of name server.

Also, in regards to these network settings, are you flying solo or is there a network admin somewhere who set up this network who is available?

I am the administrator and as I told you previously my this a small and easy to manage network.

Could a this be a firmware problem? I have 3.74 version.

If you ahve any other comments I'd apreciate them.


Best regards,
Rui Rodrigues