[Jamming] mp c3504ex J014

[Marwanalhajbi]

as soon as a duplex have been ordered it gives J014 ?any suggestions?

[ABS tect]

Re: mp c3504ex J014

as soon as a duplex have been ordered it gives J014 ?any suggestions?

Do you have another fuser handy that you can try?

Is your paper size setting correct?

Can you visually see any broken fingers on the separation craw?

How far past the fuser does it go? Does it make it through the first side and upon pulling it back in does it jam?

[slimslob]

Re: mp c3504ex J014

J014 is the tray 4 vertical sensor. Duplex jams start at J024 Inverter sensor. If you meant J024 it could be the inverter sensor or the duplex gate solenoid.

[Marwanalhajbi]

Re: mp c3504ex J014

Do you have another fuser handy that you can try?

Is your paper size setting correct?

Can you visually see any broken fingers on the separation craw?

How far past the fuser does it go? Does it make it through the first side and upon pulling it back in does it jam?

the jam occurs in DF3090 on (P) position,it's on feeder not fusing unit

[Marwanalhajbi]

Re: mp c3504ex J014

J014 is the tray 4 vertical sensor. Duplex jams start at J024 Inverter sensor. If you meant J024 it could be the inverter sensor or the duplex gate solenoid.

the jam occurs in DF3090 on (P) position,it's on feeder not fusing unit

[Polarbear]

Re: mp c3504ex J014

as soon as a duplex have been ordered it gives J014 ?any suggestions?

So does it do a single sided copy fine?

If so, check what the paper does through the paper path of the ADF. In other words, if you select duplex, but the df just feeds the paper in the top and out the bottom of the df, then your juction gate and/or solinoid, is stuck. The error will result, as the machine is expecting the duplex sensor to trigger and not the document exit sensor.

Do an output check on the duplex gate on the df (in output check, option 6 in the sp mode). If it does not actuate, you know where your problem is....

[Marwanalhajbi]

Re: mp c3504ex J014

So does it do a single sided copy fine?

If so, check what the paper does through the paper path of the ADF. In other words, if you select duplex, but the df just feeds the paper in the top and out the bottom of the df, then your juction gate and/or solinoid, is stuck. The error will result, as the machine is expecting the duplex sensor to trigger and not the document exit sensor.

Do an output check on the duplex gate on the df (in output check, option 6 in the sp mode). If it does not actuate, you know where your problem is....

that is exactly what happens ,the df feeds the paper and goes directly to exit without going through duplex ,single sided works just fine,
would you please where is that junction gate and the solinoid located?can you lead me please,


thanks alot

[Zeldaman]

[mikadonovan]

Re: mp c3504ex J014

that is exactly what happens ,the df feeds the paper and goes directly to exit without going through duplex ,single sided works just fine,
would you please where is that junction gate and the solinoid located?can you lead me please,


thanks alot

You know, if you actually pull the ADF rear cover off and look, you can see for yourself. And yes, it requires a little effort on your part.

[slimslob]

Re: mp c3504ex J014

the jam occurs in DF3090 on (P) position,it's on feeder not fusing unit

That information should have been your original post.

[Polarbear]

Re: mp c3504ex J014

you should see the actuator arm that is attached to the solenoid when you pop off the rear cover of the df. I have had a solenoid assembly fall apart (not sure how) but between the plunger and the return spring both coming adrift, duplexing would have been impossible.

Try to actuate the solenoid arm and see if the junction gate moves. These sometimes bind up (happened a lot on mp2352 and 2852 machines). Sometimes it just wants a bit of grease in the joints to get it going and keep it working.

Sent from my SM-G950F using Tapatalk

[slimslob]

Re: mp c3504ex J014

you should see the actuator arm that is attached to the solenoid when you pop off the rear cover of the df. I have had a solenoid assembly fall apart (not sure how) but between the plunger and the return spring both coming adrift, duplexing would have been impossible.

Try to actuate the solenoid arm and see if the junction gate moves. These sometimes bind up (happened a lot on mp2352 and 2852 machines). Sometimes it just wants a bit of grease in the joints to get it going and keep it working.

Sent from my SM-G950F using Tapatalk

On older models, 1027 and 2027, I have had the home position on the gate stick to the pad that is supposed to reduce noise when the gate returns to home. Moving the gate by hand releases it and duplex feeding works. After setting unused it sticks again. I finally gave up, said to hell with the noise and removed the pads.

[Polarbear]

Re: mp c3504ex J014

On older models, 1027 and 2027, I have had the home position on the gate stick to the pad that is supposed to reduce noise when the gate returns to home. Moving the gate by hand releases it and duplex feeding works. After setting unused it sticks again. I finally gave up, said to hell with the noise and removed the pads.

Slimslob, those 1022/27s tought us hard lessons that only paid off later in life!

[FrohnB]