helpme,to reset password Ricoh Mp c2550

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  • raziel8555
    Technician
    • Feb 2020
    • 11

    helpme,to reset password Ricoh Mp c2550

    Hi, I need your help, I have a ricoh Aficio Mp c2550 that does not allow me to enter any administrator, I wanted to delete the users but it does not allow me by the SP, and neither does the option of factory reset, I leave a photo the sp thanks.
    2020-02-05 at 20.01.23.jpg
  • davel
    Technician

    1,000+ Posts
    • Oct 2011
    • 1045

    #2
    Re: helpme,to reset password Ricoh Mp c2550

    Get out of SP mode you need to log on to user tools as admin to delete users.

    Comment

    • MIKON
      Trusted Tech

      100+ Posts
      • Jul 2015
      • 179

      #3
      Re: helpme,to reset password Ricoh Mp c2550

      try logging in as supervisor

      Comment

      • slimslob
        Retired

        Site Contributor
        25,000+ Posts
        • May 2013
        • 35061

        #4
        Re: helpme,to reset password Ricoh Mp c2550

        If all you are wanting to do is clear out all existing address book entries, SP 5846-050 Initialize All Addr Book.

        Comment

        • 8T2
          Trusted Tech

          250+ Posts
          • Aug 2015
          • 257

          #5
          Re: helpme,to reset password Ricoh Mp c2550

          Originally posted by davel
          Get out of SP mode you need to log on to user tools as admin to delete users.
          Next post address book cleared but now the colours don't line up haha

          Sent from my WAS-LX1 using Tapatalk

          Comment

          • raziel8555
            Technician
            • Feb 2020
            • 11

            #6
            Re: helpme,to reset password Ricoh Mp c2550

            Originally posted by MIKON
            try logging in as supervisor
            It tells me that the supervisor password is wrong

            Comment

            • raziel8555
              Technician
              • Feb 2020
              • 11

              #7
              Re: helpme,to reset password Ricoh Mp c2550

              Originally posted by davel
              Get out of SP mode you need to log on to user tools as admin to delete users.

              That is the problem, I do not have the supervisor or administrator password and I have already tried to leave it blank but it does not work.

              Comment

              • raziel8555
                Technician
                • Feb 2020
                • 11

                #8
                Re: helpme,to reset password Ricoh Mp c2550

                Originally posted by slimslob
                If all you are wanting to do is clear out all existing address book entries, SP 5846-050 Initialize All Addr Book.
                delete them but the error continues.

                Last edited by raziel8555; 02-06-2020, 02:25 PM.

                Comment

                • DRichard
                  Trusted Tech

                  250+ Posts
                  • May 2008
                  • 482

                  #9
                  Re: helpme,to reset password Ricoh Mp c2550

                  Originally posted by raziel8555
                  Hi, I need your help, I have a ricoh Aficio Mp c2550 that does not allow me to enter any administrator, I wanted to delete the users but it does not allow me by the SP, and neither does the option of factory reset, I leave a photo the sp thanks.
                  [ATTACH=CONFIG]44828[/ATTACH]
                  I always go into factory service mode and use 5-846-46. Power off. then reset passwords at initial screen. This also deletes user address book data.
                  "Enjoy every sandwich."

                  -- Warren Zevon

                  Comment

                  • raziel8555
                    Technician
                    • Feb 2020
                    • 11

                    #10
                    Re: helpme,to reset password Ricoh Mp c2550

                    Originally posted by DRichard
                    I always go into factory service mode and use 5-846-46. Power off. then reset passwords at initial screen. This also deletes user address book data.
                    code 5-846-46 does not exist in the photocopier, attached video.

                    Comment

                    • zed255
                      How'd ya manage that?

                      1,000+ Posts
                      • Dec 2009
                      • 1025

                      #11
                      Re: helpme,to reset password Ricoh Mp c2550

                      That SP only exists in Factory SP Mode and is not accessible from either normal or special SP. I will not post factory mode, the answer is already buried here several times over if you dig for it.

                      Comment

                      • raziel8555
                        Technician
                        • Feb 2020
                        • 11

                        #12
                        I am entering the Sp mode with the 107 clear, I have already searched the forum but I can not find another way to enter the Sp, help me.

                        Comment

                        • fshead
                          Service Manager

                          1,000+ Posts
                          • Jan 2009
                          • 2356

                          #13
                          Re: helpme,to reset password Ricoh Mp c2550

                          Originally posted by raziel8555
                          I am entering the Sp mode with the 107 clear, I have already searched the forum but I can not find another way to enter the Sp, help me.

                          i guess you got a new "BOAT ANCHOR"......

                          Comment

                          • raziel8555
                            Technician
                            • Feb 2020
                            • 11

                            #14
                            Re: helpme,to reset password Ricoh Mp c2550

                            Originally posted by zed255
                            That SP only exists in Factory SP Mode and is not accessible from either normal or special SP. I will not post factory mode, the answer is already buried here several times over if you dig for it.
                            I am entering the Sp mode with the 107 clear, I have already searched the forum but I can not find another way to enter the Sp, help me.

                            Comment

                            • fshead
                              Service Manager

                              1,000+ Posts
                              • Jan 2009
                              • 2356

                              #15
                              Re: helpme,to reset password Ricoh Mp c2550

                              Originally posted by raziel8555
                              I am entering the Sp mode with the 107 clear, I have already searched the forum but I can not find another way to enter the Sp, help me.

                              there are other ways to find the password using a hex editor.....
                              if i remember right sandy did it on a machine......

                              Comment

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