Device certificate woes

[tinalt]

We have a few customers that are using airprint. We create a device certificate to enable this. The machines now load their web pages in https, but as insecure. What are the options for using valid certificates. This is outside of my normal scope, I can find references to certificates but they all seem to be tied to domains that are internet able.

[slimslob]

Re: Device certificate woes

What is the model MFP you are working on?

Are you an authorized Ricoh customer engineer? If so, you should be able to find something on Knowledge Base to help.

If you are not authorized, you can really screw up the machine screwing around with certificates.

[tinalt]

Re: Device certificate woes

What is the model MFP you are working on?

Are you an authorized Ricoh customer engineer? If so, you should be able to find something on Knowledge Base to help.

If you are not authorized, you can really screw up the machine screwing around with certificates.

The most current machine was a C2503

Never heard the term customer engineer before. I am a Ricoh trained technician(even on this model). I no longer work for a Ricoh dealer.

I also have never seen a machine that has been screwed up with certificates, especially when they are user accessible settings.

[slimslob]

Re: Device certificate woes

The most current machine was a C2503

Never heard the term customer engineer before. I am a Ricoh trained technician(even on this model). I no longer work for a Ricoh dealer.

The proper term for technician. In fact it is the title used in the employment contract for those that work for a direct branch, union thing. Also applies to dealers but unless the dealer is unionized (boo) most techs don't know it.

I also have never seen a machine that has been screwed up with certificates, especially when they are user accessible settings.

Apparently you have never encountered "Error 404 Page not found" when trying to access WIM after someone has tried to create a device certificate.

[Phil B.]

Re: Device certificate woes

The proper term for technician. In fact it is the title used in the employment contract for those that work for a direct branch, union thing. Also applies to dealers but unless the dealer is unionized (boo) most techs don't know it.



Apparently you have never encountered "Error 404 Page not found" when trying to access WIM after someone has tried to create a device certificate.

+1 to Slim's comments... esp the Error 404 Page not found

[mga]

Re: Device certificate woes

There is a technical bulletin re this on ricoh tsb 058 you should still be able to talk to ricoh about this if you have been trained

[tinalt]

Re: Device certificate woes

There is a technical bulletin re this on ricoh tsb 058 you should still be able to talk to ricoh about this if you have been trained

TSB 058 on what machine? Also they wont talk to me as I am no longer attached to a dealer. Hence, this forum.

[slimslob]

Re: Device certificate woes

TSB 058 on what machine? Also they wont talk to me as I am no longer attached to a dealer. Hence, this forum.

Since mga posted that after you said you were working on a C2503...

[fshead]

Re: Device certificate woes

TSB 058 on what machine? Also they wont talk to me as I am no longer attached to a dealer. Hence, this forum.

I have your TSB 58 IF NEEDED

[mga]

Re: Device certificate woes

TSB 058 on what machine? Also they wont talk to me as I am no longer attached to a dealer. Hence, this forum.

I have attached the bulletin you don't need to go into service mode this is done in user options hope this help

[tinalt]

Re: Device certificate woes

I have attached the bulletin you don't need to go into service mode this is done in user options hope this help

Thanks for this. This is not a style of TSB I am familiar with. Looks like TSB 35R.

That said, this is exactly what I am trying to avoid. It makes the WIM flag as insecure on any current browser.

Does anyone have any experience using valid certificates?

[slimslob]

Re: Device certificate woes

Thanks for this. This is not a style of TSB I am familiar with. Looks like TSB 35R.

That said, this is exactly what I am trying to avoid. It makes the WIM flag as insecure on any current browser.

Does anyone have any experience using valid certificates?

From your profile, see that you are from the US. mga is from London, United Kingdoms. You are used to Ricoh North America service bulletins. Ricoh UK and Ricoh NA do not format their bulletins the same and frequently do not number them the same.