[Misc] FMAudit not reading supply data on Ricoh MP 4055

[Qball]

I've noticed a lot of Ricohs not reporting supply data properly on FMAudit. It's been an on going issue for us. Does anyone have any insight as to any SP mode adjustments or firmware levels I can try to resolve this?

Thanks.

[slimslob]

Re: FMAudit not reading supply data on Ricoh MP 4055

FMAudit doesn't provide technical support? I noticed online that I can't find anywhere were they list what product they are compatible with.

[Qball]

Re: FMAudit not reading supply data on Ricoh MP 4055

FMAudit doesn't provide technical support? I noticed online that I can't find anywhere were they list what product they are compatible with.

We find that this issue is pretty exclusive to certain Ricoh models. We're also a Konica, HP, Kyocera, and Lexmark dealer and those devices have no trouble reporting supply data. Meter data is great across the board, however. FMAudit tech support? HA!

[slimslob]

Re: FMAudit not reading supply data on Ricoh MP 4055

I retired before the 55s came out so am not certain but you might be able to setup automatic email notification for supply status in WIM. You used to be able to setup to have the MFP send an email alert for things like toner low, toner out, toner replaced, paper low, paper out, paper replaced and jam and malfunction messages.

[tsbservice]

Re: FMAudit not reading supply data on Ricoh MP 4055

Your question may also have the answer. Update troublesome devices FW.

[DRichard]

Re: FMAudit not reading supply data on Ricoh MP 4055

I've noticed a lot of Ricohs not reporting supply data properly on FMAudit. It's been an on going issue for us. Does anyone have any insight as to any SP mode adjustments or firmware levels I can try to resolve this?

Thanks.

OEM toner? Missing or bad toner bottle chips will cause this problem. Also set SP 3-903-005. An old bulletin addressed this with FW update.

[slimslob]

Re: FMAudit not reading supply data on Ricoh MP 4055

OEM toner? Missing or bad toner bottle chips will cause this problem. Also set SP 3-903-005. An old bulletin addressed this with FW update.

Would be a good answer if we were discussing a color model.

[DRichard]

Re: FMAudit not reading supply data on Ricoh MP 4055

OEM toner? Missing or bad toner bottle chips will cause this problem. Also set SP 3-903-005. An old bulletin addressed this with FW update.

Slimslob makes my heart hurt...

[Qball]

Re: FMAudit not reading supply data on Ricoh MP 4055

Thanks for the suggestions, everyone. I do appreciate it. We've tried firmware in these models and gone down a rabbit hole of SP mode changes to no effect. Email notifications is possible but our supply department gets a bunch of erroneous emails regarding this from so many other devices that they ignore those and want the auto toner fullfillment service to handle it exclusively. I set these two devices up on @Remote yesterday and will be exploring the possibility of using @remote to get accurate toner info. Or should I be using ARMS for this?

[slimslob]

Re: FMAudit not reading supply data on Ricoh MP 4055

Thanks for the suggestions, everyone. I do appreciate it. We've tried firmware in these models and gone down a rabbit hole of SP mode changes to no effect. Email notifications is possible but our supply department gets a bunch of erroneous emails regarding this from so many other devices that they ignore those and want the auto toner fullfillment service to handle it exclusively. I set these two devices up on @Remote yesterday and will be exploring the possibility of using @remote to get accurate toner info. Or should I be using ARMS for this?

@remote should work. Your supply department or who aver you setup to receive @remote alerts will still get the emails. Where I have used email notification is to have an email go to the individual machine's key operator (may also be a group) and whoever at the customer is responsible controlling and ordering supplies in addition to notifying the dealership.

[Oze]

Re: FMAudit not reading supply data on Ricoh MP 4055

We've had odd things happen with FMA...like Kyocera machines reporting black only...no colour.
Make sure you're running the latest version.
We figured out that the installer we were using was forcing an older version and the update feature was broken.
We had to go to FMA themselves to get a newer version of the installer...that fixed it.
@Remote should work fine though.

[paulg]

Re: FMAudit not reading supply data on Ricoh MP 4055

The problem is that many Ricoh B/W devices cannot measure the toner level exactly. There is only "full", "almost empty" and "empty" and no percentage level. There are often only about 100 to 200 pages between "almost empty" and "empty". This is not enough to deliver toner in time. To avoid this problem for Ricoh B / W customers, we set the FMAudit status task for these customers to 10 minutes and give them a replacement toner cartridge.
On all Ricoh color devices and many B/W printers (e.g. SP 4510, 4520, 5210 etc.) FMAudit works without any problems.

Since the MP 4055 Corona C1.5 range you can use SP 3-903-005 to use either 3 step or 11 step toner reporting. Which is why Drichards post was relevant possibly.

[diedux]

Re: FMAudit not reading supply data on Ricoh MP 4055

In many cases, it has nothing to do with FM Audit but the machine itself and how specific brand and model reports toner level through SNMP. In many cases, these are older machines that cause problems.
Example Kyocera FS-3820n, FS-3900DN has 8 steps (one step is 12,5%) to report toner. Older Bizhubs like 600 or C450 has toner status OK and 0%.


So the title should be more like: Ricoh MP 4055 is not giving supply data for FMAudit to read.

[tonerhead]

Re: FMAudit not reading supply data on Ricoh MP 4055

Here is the answer, pure and sweet. We generally do not have much issue with Ricoh color machines being the cartridges are chipped. HOWEVER mother RICOH hasn't learned to chip the cartridges on B/W machines. Idiots!! We generally have better luck using @remote for toner reporting on Ricoh. Even that is not perfect. The issues come up like this. Toner is caked in tube, machine says out of toner, customer removes tube, notices there is still plenty of toner in tube, shakes tube and reinserts back into machine. The machine recognizes the partial tube as now a full tube. FMA sends out a new tube to customer. Eventually customer ends up with a closet full of toner if this is a common occurrance.

With @remote, you set the copier to request replacement at threshold, and we set the threshold to 50% on the b/w machines. Our supplies order person has gotten pretty good at determining if the customer shook/reinserted the original toner tube. It's a flaw in RICOH.

[diedux]

Re: FMAudit not reading supply data on Ricoh MP 4055

Here is the answer, pure and sweet. We generally do not have much issue with Ricoh color machines being the cartridges are chipped. HOWEVER mother RICOH hasn't learned to chip the cartridges on B/W machines. Idiots!! We generally have better luck using @remote for toner reporting on Ricoh. Even that is not perfect. The issues come up like this. Toner is caked in tube, machine says out of toner, customer removes tube, notices there is still plenty of toner in tube, shakes tube and reinserts back into machine. The machine recognizes the partial tube as now a full tube. FMA sends out a new tube to customer. Eventually customer ends up with a closet full of toner if this is a common occurrance.

With @remote, you set the copier to request replacement at threshold, and we set the threshold to 50% on the b/w machines. Our supplies order person has gotten pretty good at determining if the customer shook/reinserted the original toner tube. It's a flaw in RICOH.

I call it "toner shake syndrome". But setting clever conditions, triggers, etc in FM audit can handle that. Its is very common on A3 konica's.