Don't Flame! Admin password lost

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  • RicohGuy
    #1

    Don't Flame! Admin password lost

    Techs,

    I'll be open up front - I'm a user! I've read several threads where techs have "gone off on one" about providing SP codes etc to non-techs and, honestly, I can understand why you do.

    I am aware that a little knowledge is a dangerous thing, and so I'm not blindly walking into this. I may get all the info and still chicken out of using the codes. It's my balls on the line ...

    I have an MP2510 for which the admin AND super passwords have been changed from default. I have tried all the usual suspects (no user, "password") etc to no avail.

    I have gone into SP mode and the copier does have the following codes:

    5801-001 All Clear
    5801-010 Web Srv/Net App
    5801-011 NCS

    I realise that the middle one is the preferable option as the other two are "hammers to crack a nut".

    If I risk using 010, what is the worst that can happen? If the NVRAM would need swapping out to reset the password, would using 010 leave the machine usable or waiting for someone to do the swapout. I guess I'm saying that if I used the code, would I be able to reenter what was wiped to get back to "normal".

    I have printed out the config page (NCS 5.13) so if I did have to use 011, I should be able to recover info (only non-defaults would be our IP addresses I guess).

    Thanks in advance,

    RicohGuy
    Tags: admin, admin password, flame, forgot, lost, password, risk, sd-card, supervisor, unknown, wrong
    • Jomama46
      Field Supervisor

      Site Contributor
      2,500+ Posts
      • Apr 2008
      • 2900
      #2
      AFAIK, you cant change the supervisor password. Supervisor with no password will allow you to reset the admin pw to no password.
      As for the others, as long as you dont reset the engine SPs you'll only have to reset the network settings.
      sigpic
      You never realize how cheap a professional is until after you let an amateur do it.
      A+; Network +; PDI+

        Comment

        • Eric1968
          Service Manager

          1,000+ Posts
          • Jan 2009
          • 2459
          #3
          If even the Supervisor doesn't work you need to backup all SP-data to an SD-Card, and buy a new NVRAM-chip. This is the only solution when the Supervisor password is unknown.

            Comment

            • Jomama46
              Field Supervisor

              Site Contributor
              2,500+ Posts
              • Apr 2008
              • 2900
              #4
              and please don't forget this part
              backup all SP-data to an SD-Card,
              sigpic
              You never realize how cheap a professional is until after you let an amateur do it.
              A+; Network +; PDI+

                Comment

                • Eric1968
                  Service Manager

                  1,000+ Posts
                  • Jan 2009
                  • 2459
                  #5
                  Forgot it once. Got very serious trouble.

                    Comment

                    • Shadow1
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Sep 2008
                      • 1642
                      #6
                      Had to do this once, but forgot which memory to clear...

                      Step 1: Print a birth certificate: the entire SMC report SP5990-001 - This is every setting in the machine - keep this safe - you can use it to recover the machine if you reset the wrong thing.

                      Start with the NCS clear - avoid clearing the engine settings. Good Luck
                      73 DE W5SSJ

                        Comment

                        • Ollie1981
                          Toner Monkey

                          250+ Posts
                          • Mar 2008
                          • 418
                          #7
                          Did you "inherit" this machine from another department/site? I get this a lot in hospitals and schools. The favourite one is where the I.T guy has password protected everything with 37 character passwords based on a cipher of his dogs birthday and his World Of Warcraft character then got sacked.

                          Try "Supervisor" and no password.

                          You can then change the administrator passwords.

                          I don't tell I.T admins about the Supervisor login, in situations like this it's your only get out of jail free card and the only thing it allows you to do anyway is change the administrator passwords. Some of them get arsey about having a "backdoor" into the copier that they can't password protect.

                          I don't know who does your service but this would be a chargeable call-out off us. Same for forgotten key operator codes.

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