Windows Update Has blocked print cabability!

[fshead]

Re: Windows Update Has blocked print cabability!

I don't deal with the newest of new units, but it seems to be any/ every model where PCL 5e/5c is the driver as far as I can tell.
So far I've responded to calls on:
SP C431
MP 305+
MP301
MP C3003/3503/4503, etc.
MP2852/3352
MP4002/5002

Today was a very frustrating day to say the least, and I expect it to continue for some time as more and more users systems are updated.

sandy just keep billing them as this is not a "YOU" problem..
The time to learn and figure this out cost all of us.
Why not the customer calling for help

[Mark Bbb]

Re: Windows Update Has blocked print cabability!

unable WSD:
log in WIM, ipv4 , WSD, select "inactive" at all the WSD options.

[fshead]

Re: Windows Update Has blocked print cabability!

unable WSD:
log in WIM, ipv4 , WSD, select "inactive" at all the WSD options.

so i am curious what happens if you do that and customer tries to install win 10 drivers the lazy win 10 way?

[slimslob]

Re: Windows Update Has blocked print cabability!

so i am curious what happens if you do that and customer tries to install win 10 drivers the lazy win 10 way?

When it can't find it using WSD Windows might search using TCPIP. The biggest problem would then be Microsoft's stupid Ricoh Class driver.

[StephenB]

Re: Windows Update Has blocked print cabability!

We had 7 of these calls yesterday. I have been using a pcl6 for a while now, but we did have a handful using pcl5. Everyone affected so far with a problem was pcl5.
One client with a MP 2550, I installed a regular pcl6 it did the same thing, "crashing" the print application. The generic windows driver on WSD also crashed.
I finally used a Ricoh universal pcl6 driver, which worked.
Everyone else, a standard pcl6 solved the problem.

The worst thing about these experiences, when their computer IT clown can't figure it out and starts pointing fingers at the Ricoh. OK....so 5 people can print fine, 2 cannot ! and that's a printer problem ? My ass...
They look really stoopid when they spend hours on something that should take 10 minutes. (rant over)

[fshead]

Re: Windows Update Has blocked print cabability!

When it can't find it using WSD Windows might search using TCPIP. The biggest problem would then be Microsoft's stupid Ricoh Class driver.

OK
I have been down that path with both wsd and windows ricoh class driver so slow..............
I bit the bullet at first but then trained my accounts that i will bill for my time..
it is only fair as i did not install it that way..

[skinnyb]

Re: Windows Update Has blocked print cabability!

We bill for every call after the initial install. New computer, OS update, new application.. Cha Ching. Unless it's a hardware problem or a firmware glitch, billable. It's amazing how quickly IT folk point to the machine immediately when there is a problem and I LOVE proving them wrong..

I do honestly try my best on every install however to minimize having to go back (disable wsd, use newest driver, double check settings with customer ie duplex, color, finishing preferences, etc) that said it does happen occasionally.. Usually my call backs aren't print but scan to SMB related. Don't get me started on OS updates screwing up scanning. If a firmware update fixes it, fine. If I have to go further and help troubleshoot network and sharing permission and other issues, Cha Ching...

Sent from my LM-V405 using Tapatalk

[fshead]

Re: Windows Update Has blocked print cabability!

We bill for every call after the initial install. New computer, OS update, new application.. Cha Ching. Unless it's a hardware problem or a firmware glitch, billable. It's amazing how quickly IT folk point to the machine immediately when there is a problem and I LOVE proving them wrong..

I do honestly try my best on every install however to minimize having to go back (disable wsd, use newest driver, double check settings with customer ie duplex, color, finishing preferences, etc) that said it does happen occasionally.. Usually my call backs aren't print but scan to SMB related. Don't get me started on OS updates screwing up scanning. If a firmware update fixes it, fine. If I have to go further and help troubleshoot network and sharing permission and other issues, Cha Ching...

Sent from my LM-V405 using Tapatalk

i am with you 100 %...
I use to sell lease return laptops when laptops cost over $1000 and sold them cheap and i would be haunted for years for free tech support like i made
a mint on the sale....
I stopped selling laptops..........

[MitchD]

Re: Windows Update Has blocked print cabability!

We have had a handful of these calls last few days. They have all had a mix of PCL5/PCL6/Universal drivers. I have just suggested to the customers to uninstall the latest update. For liability reasons I do not have my techs make PC changes other than copier related settings (Drivers/scan to folder/ect).

Lets all hope that MS releases a patch soon.

[sandmanmac]

Re: Windows Update Has blocked print cabability!

I have just suggested to the customers to uninstall the latest update..
Lets all hope that MS releases a patch soon.

That's the solution I started giving my customers today as well. It's easier than the headache of removing and reinstalling on hundreds of PC's.
I made up a little instruction page that I can send them when they call, so I don't have to hold their hands through the entire process..

I'm considering adding the suggestion of going into advanced options in Windows update and suggesting they "pause" updates for up to 35 days, so that the update isn't just reinstalled in a few days, and with the hope that there's a patch by that time.

Any thoughts on that idea, or maybe a different/ better solution?

[sandmanmac]

Re: Windows Update Has blocked print cabability!

Maybe the Ricoh forum was exactly the right place for me to post this. Apparently Ricoh Devices are the most widely affected.
I hope the part about MS "already working on a fix" is true!

https://www.windowslatest.com/2020/06/12/windows-10-kb4557957-kb4560960-issues/

[slimslob]

Re: Windows Update Has blocked print cabability!

A bit of a warning if you decide to try uninstalling the update. It is a temporary fix only. The next time that Microsoft pushes another security update it will also cause any uninstalled updates to install again. Friday I uninstalled KB4560960. Saturday night Microsoft pushed KB4497165, new version of Microsoft Edge. This morning when I was finally able to get Edge to stop and allow me to use my laptop, KB4560960 was once more installed.

[sandmanmac]

Re: Windows Update Has blocked print cabability!

A bit of a warning if you decide to try uninstalling the update. It is a temporary fix only. The next time that Microsoft pushes another security update.

Thanks Tim..
That's why I'm suggesting, that they also pause future updates for a period of time with the hope that the fix is available by that time

[CSI]

Re: Windows Update Has blocked print cabability!

KB4557957 for Windows 10 version 2004
KB4560960 for Windows 10 version 1909
KB4556813 (Cumulative Update) Windows Server 2016



Solution: Delete the KB.

[slimslob]

Re: Windows Update Has blocked print cabability!

Solution: Delete the KB.

Not a permanent solution. When Microsoft pushes the next Security Update it will also reinstall any missing Security Update.