Sp9100dn

[mdfurqan2012]

Dear all,
I need support on Ricoh sp9100dn, when I want to print counter or configuration page machine start paper comes at registration and machine continuously runs for 1.5 minutes and after that machine exit blank paper and machine generates sc990.

First when I reached that machine it generates sc865 which is HDD error, to format HDD I try to enter service but machine not enter in service mode so I replace HDD.
HDD which installed in machine is 80gb and I replace it with 40gb after replacing of HDD machine easily enter in service mode and I format HDD successfully after that above sysmtom comes.
I also swap complete drum unit from another machine but same symptoms on that unit.
Kindly guide me.
Thanks.

[Phil B.]

Re: Sp9100dn

Dear all,
I need support on Ricoh sp9100dn, when I want to print counter or configuration page machine start paper comes at registration and machine continuously runs for 1.5 minutes and after that machine exit blank paper and machine generates sc990.

First when I reached that machine it generates sc865 which is HDD error, to format HDD I try to enter service but machine not enter in service mode so I replace HDD.
HDD which installed in machine is 80gb and I replace it with 40gb after replacing of HDD machine easily enter in service mode and I format HDD successfully after that above sysmtom comes.
I also swap complete drum unit from another machine but same symptoms on that unit.
Kindly guide me.
Thanks.

YOU HAVE SEVERAL ISSUES HERE:
1) what size / weight / orientation of paper should be 1st cassette LTR plain

anything other than that you will get a jam code

2) formatted HDD did you init it?
did you load firmware for the machine?

seems your knowledge of this machine would improve if you located a SERVICE MANUAL for the machine and then STUDY it.

have you ever been trained on a Ricoh unit... any unit?

[mdfurqan2012]

Re: Sp9100dn

YOU HAVE SEVERAL ISSUES HERE:
1) what size / weight / orientation of paper should be 1st cassette LTR plain

A4 size 80gsm plain paper is used in 1st tray

anything other than that you will get a jam code

No machine generates sc990. No jam code

2) formatted HDD did you init it?
Yes

did you load firmware for the machine?

No

seems your knowledge of this machine would improve if you located a SERVICE MANUAL for the machine and then STUDY it.

I read service manual and there is no information for sc990.

have you ever been trained on a Ricoh unit... any unit?
Yes I have training of
Mp1350
Mpc5000
Sp8200


I replied your queries

[mikadonovan]

Re: Sp9100dn

HDD which installed in machine is 80gb and I replace it with 40gb

This may be an issue. I have replaced HDD's with a slightly larger one with no issues, but not the other way around. The machine may require at least a 80gb HDD volume to function correctly. Just a thought.

[TonerMunkeh]

Re: Sp9100dn

This may be an issue. I have replaced HDD's with a slightly larger one with no issues, but not the other way around. The machine may require at least a 80gb HDD volume to function correctly. Just a thought.

Agreed, you can only go up in capacity, not down.

[mdfurqan2012]

Re: Sp9100dn

This may be an issue. I have replaced HDD's with a slightly larger one with no issues, but not the other way around. The machine may require at least a 80gb HDD volume to function correctly. Just a thought.

Today I change hdd with 80gb but issue not resolved even though I also check bicu board and ipu board from a ready machine and also complete drum unit from that machy but issue not resolved.

[slimslob]

Re: Sp9100dn

Today I change hdd with 80gb but issue not resolved even though I also check bicu board and ipu board from a ready machine and also complete drum unit from that machy but issue not resolved.

Which issue, the SC 865 or the SC 990?

SC 990 is a software error.

Reflash al firmware.
Replace RAM DIMM modules
Replace NVRam
Replace BICU/Controller

Check your AC line condition. Surges, sags, spikes and RF noise can blow electronic components. If you do not have a quality line conditioner installed, install one. If you do have one and it is more than 2 years old, replace it. They are a lot less expensive than frequently replacing boards.

[mga]

Re: Sp9100dn

Today I change hdd with 80gb but issue not resolved even though I also check bicu board and ipu board from a ready machine and also complete drum unit from that machy but issue not resolved.

Was the HDD and bicu etc from same model

[mdfurqan2012]

Re: Sp9100dn

Was the HDD and bicu etc from same model

Both are from Same model and working condition machine