MPC3003 NETWORK ISSUE.

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  • ATSBMCO
    Technical

    50+ Posts
    • Oct 2007
    • 70
    #1

    MPC3003 NETWORK ISSUE.

    Customer has an old MPC3003 that was working fine untill they moved it to clean the office up. Re-connected it to the power and network and now the copier works fine as a copier
    but will not print and scan. I checked the network port, connected machine to a working port (which was working with an MPC3004 connected) and still nothing.

    I get the orange light on but it will not do anything.
    I tried the Ping command via the Ricoh and a PC, nothing.
    Reset the network back to auto too.

    The network port on the copier is all OK, pins are not bent, and have tried another ethernet cable too.

    Any ideas?
    Tags: connected, copier, network, port, working
    • solorajder
      Trusted Tech
      • Jul 2010
      • 106
      #2
      Re: MPC3003 NETWORK ISSUE.

      Have you tried connecting the device directly to a laptop with a cross over cable?

      Sent from my G8441 using Tapatalk

        Comment

        • FrohnB
          Service Manager

          Site Contributor
          1,000+ Posts
          • Jul 2017
          • 1919
          #3
          Re: MPC3003 NETWORK ISSUE.

          Did the machine grab a different IP address when it was rebooted? Or is it set manually to a static IP address?? My gut tells me that it has the wrong IP address assigned.
          Go into user tools --> system settings --> interface settings and check what the IPv4 is, then go to the computer and go to Devices and Printers --> Printer Properties --> Ports , and see if the port that it's assigned to is the same as the IP address on the copier. If not, go back into user tools and change back to the number you see in the Printer Properties "Ports" tab.
          Was it shut down properly? Someone didn't just grab the plug and pull it from the wall, did they?
          Omertà

            Comment

            • mga
              Copier Technician

              Site Contributor
              1,000+ Posts
              • Dec 2010
              • 1393
              #4
              Re: MPC3003 NETWORK ISSUE.

              Originally posted by solorajder
              Have you tried connecting the device directly to a laptop with a cross over cable?

              Sent from my G8441 using Tapatalk
              Don't need crossover on the newer ricoh's
              Regards Mark

              FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

              RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

              https://copierservices.simdif.com

                Comment

                • mga
                  Copier Technician

                  Site Contributor
                  1,000+ Posts
                  • Dec 2010
                  • 1393
                  #5
                  Re: MPC3003 NETWORK ISSUE.

                  Originally posted by FrohnB
                  Did the machine grab a different IP address when it was rebooted? Or is it set manually to a static IP address?? My gut tells me that it has the wrong IP address assigned.
                  Go into user tools --> system settings --> interface settings and check what the IPv4 is, then go to the computer and go to Devices and Printers --> Printer Properties --> Ports , and see if the port that it's assigned to is the same as the IP address on the copier. If not, go back into user tools and change back to the number you see in the Printer Properties "Ports" tab.
                  Was it shut down properly? Someone didn't just grab the plug and pull it from the wall, did they?
                  +1
                  Regards Mark

                  FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

                  RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

                  https://copierservices.simdif.com

                    Comment

                    • mga
                      Copier Technician

                      Site Contributor
                      1,000+ Posts
                      • Dec 2010
                      • 1393
                      #6
                      Re: MPC3003 NETWORK ISSUE.

                      Originally posted by ATSBMCO
                      Customer has an old MPC3003 that was working fine untill they moved it to clean the office up. Re-connected it to the power and network and now the copier works fine as a copier
                      but will not print and scan. I checked the network port, connected machine to a working port (which was working with an MPC3004 connected) and still nothing.

                      I get the orange light on but it will not do anything.
                      I tried the Ping command via the Ricoh and a PC, nothing.
                      Reset the network back to auto too.

                      The network port on the copier is all OK, pins are not bent, and have tried another ethernet cable too.

                      Any ideas?
                      Check in interface > ieee802 is not turn to active should be inactive
                      Regards Mark

                      FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

                      RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

                      https://copierservices.simdif.com

                        Comment

                        • mikadonovan
                          Senior Tech

                          Site Contributor
                          2,500+ Posts
                          • May 2008
                          • 2936
                          #7
                          Re: MPC3003 NETWORK ISSUE.

                          When I have ran unto this in the past, it almost always has been a change in the network/internet service, like going from a 192.168.xxx.xxx structure to a 10.10.10.x structure. I just delete the copier and clean install it within the new ip parameters.
                          NEVER ASSUME ANYTHING

                            Comment

                            • solorajder
                              Trusted Tech
                              • Jul 2010
                              • 106
                              #8
                              Re: MPC3003 NETWORK ISSUE.

                              Originally posted by mga
                              Don't need crossover on the newer ricoh's
                              I didn't know. Thanks.

                              Sent from my G8441 using Tapatalk

                                Comment

                                • StephenB
                                  Trusted Tech

                                  100+ Posts
                                  • Aug 2015
                                  • 234
                                  #9
                                  Re: MPC3003 NETWORK ISSUE.

                                  When putting a system on a new network, or new router...put the Ricoh in Auto obtain for an IP, Gateway and DNS. Let it pull these settings.
                                  Print the network settings list. Then choose an IP quite a bit higher to specify, for example if the Ricoh pulled 192.168.1.17
                                  I would set the Ricoh in a static or "Specify" to 192.168.1.87

                                  Before you specify or assign that IP address, do a ping test. Open the command prompt on their computer, type "ping 192.168.1.87" Make sure there is No Reply. That means the IP is open and available.

                                  Then specify the IP address that the ping test showed no reply, the subnet mask, gateway and DNS settings that the Ricoh pulled.

                                    Comment

                                    • KenB
                                      Geek Extraordinaire

                                      2,500+ Posts
                                      • Dec 2007
                                      • 3946
                                      #10
                                      “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                                        Comment

                                        • tsbservice
                                          Field tech

                                          Site Contributor
                                          5,000+ Posts
                                          • May 2007
                                          • 7635
                                          #11
                                          Re: MPC3003 NETWORK ISSUE.


                                          Agree ping them -t for about 5 minutes. If any significant and frequent delays the network is compromised.
                                          Might be your printer(NIC) port(in many cases built into main board) as well
                                          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                            Comment

                                            • Guticopy
                                              Technician
                                              • Oct 2017
                                              • 10
                                              #12
                                              Re: MPC3003 NETWORK ISSUE.

                                              Originally posted by ATSBMCO
                                              Customer has an old MPC3003 that was working fine untill they moved it to clean the office up. Re-connected it to the power and network and now the copier works fine as a copier
                                              but will not print and scan. I checked the network port, connected machine to a working port (which was working with an MPC3004 connected) and still nothing.

                                              I get the orange light on but it will not do anything.
                                              I tried the Ping command via the Ricoh and a PC, nothing.
                                              Reset the network back to auto too.

                                              The network port on the copier is all OK, pins are not bent, and have tried another ethernet cable too.

                                              Any ideas?
                                              Check the network board connector on the controller. Moving the machine if the cable is connected may damage the bent or unsoldered pin connector on the board. It happened to me more than once in clients, simply when someone tripped over the network cable.

                                                Comment

                                                • mrwho
                                                  Major Asshole!

                                                  Site Contributor
                                                  2,500+ Posts
                                                  • Apr 2009
                                                  • 4303
                                                  #13
                                                  Re: MPC3003 NETWORK ISSUE.

                                                  Originally posted by mga
                                                  Check in interface > ieee802 is not turn to active should be inactive
                                                  This.

                                                  I usually also try to lower the machine's network speed from 100mbps to 10mbps - if it helps, then it's a cabling/conector/switch problem.
                                                  ' "But the salesman said . . ." The salesman's an asshole!'
                                                  Mascan42

                                                  'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
                                                  Ibid

                                                  I'm just an ex-tech lurking around and spreading disinformation!

                                                    Comment

                                                    • Gift
                                                      Service Manager

                                                      1,000+ Posts
                                                      • Mar 2011
                                                      • 2412
                                                      #14
                                                      Re: MPC3003 NETWORK ISSUE.

                                                      Check the network board connector on the controller. Moving the machine if the cable is connected may damage the bent or unsoldered pin connector on the board. It happened to me more than once in clients, simply when someone tripped over the network cable.
                                                      Yeah that's my guess here, too

                                                        Comment

                                                        • ATSBMCO
                                                          Technical

                                                          50+ Posts
                                                          • Oct 2007
                                                          • 70
                                                          #15
                                                          Re: MPC3003 NETWORK ISSUE.

                                                          Originally posted by mga
                                                          Check in interface > ieee802 is not turn to active should be inactive
                                                          Thank you all for your advice.

                                                          It was the ieee802 that had been activated, thus stopping the wired network from use. Why it was and who did this I don't know. I never thought that this would be an issue as the copier
                                                          doesn't use this facility. But thank you to mga for the information.

                                                          ATSBMCO

                                                            Comment

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