c3002 server installation failed

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  • Mark Bbb
    Service Manager

    1,000+ Posts
    • Jun 2012
    • 1662
    #1

    c3002 server installation failed

    Host Installation as "stand alone" is ok, but installation failed in the server-cloud, it gives error #123.
    I think the printer need a domain name OR the server need to know this IP address is save...
    ???
    Thank you for helping us out.
    Greetings,
    Mark
    Tags: address, failed, installation, save, server
    • ThePomqueteer
      Technician

      50+ Posts
      • Sep 2016
      • 73
      #2
      Re: c3002 server installation failed

      Where is it giving you the 123 error?

      Just to confirm you can add the printer locally no problem but when adding it to the print server it gives you an error?

        Comment

        • slimslob
          Retired

          Site Contributor
          25,000+ Posts
          • May 2013
          • 35066
          #3
          Re: c3002 server installation failed

          Are you positive that the "server-cloud" you are attempting is setup to function as a "printer-cloud"? Are you trying to install your printer to the "server-cloud" or connect it to the "server-cloud"? Is the C3002 you are installing cloud ready for the "server-cloud" you wish to install it on? Have you checked the Cloud ready printers page for the "server-cloud"?

          Below is the help document for Google Cloud Print. Other Cloud services should be similar.

          Set up your printer with Google Cloud Print - Google Cloud Print Help

            Comment

            • Mark Bbb
              Service Manager

              1,000+ Posts
              • Jun 2012
              • 1662
              #4
              Re: c3002 server installation failed

              Solved.
              The printer we installed in the server of the headquarters was only reachable on the network of the departments by looking for it by the IP address. The printer of the HQ was not listed in the printerlist, so we had to search for it in a forced way...
              Also, the IT'er had placed 2 routers in a row... I told him that this is inadvisable... But he sad it is the only way to make a VPN happen.

                Comment

                • Mark Bbb
                  Service Manager

                  1,000+ Posts
                  • Jun 2012
                  • 1662
                  #5
                  Re: c3002 server installation failed

                  I always disable WSD in WIM, network, ip4.
                  Could that be the reason why it doesn't show up in the printerlist?

                    Comment

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