IM 430 NO PAPER

[tibbs]

hello i have a customer with a Ricoh IM 430 with a no paper message in tray 1. There is paper in the tray, the tray lifter is up. Have anyone seen this issue ?
Regards

[Phil B.]

Re: IM 430 NO PAPER

hello i have a customer with a IM 430 with a no paper message in tray 1. There is paper in the tray, the tray lifter is up. Have anyone seen this issue ?
Regards

so did you check the flag for paper out in the tray?

What have you done?

Did you visually check the plastic flag?

Did you run sensor check in SM?

this is covered in the SM. Do you have one?

Phil B. ' The Dentist '

[tibbs]

Re: IM 430 NO PAPER

The flag moves feely , i have not checked the sensor in sm mode but i will do so when i get back there. Also the tray is not broken. I have a service manual, did not have it with me at the time.

[M94]

Re: IM 430 NO PAPER

hello i have a customer with a Ricoh IM 430 with a no paper message in tray 1. There is paper in the tray, the tray lifter is up. Have anyone seen this issue ?
Regards

Just to be clear you are getting this message at the machine? I had a couple Ricohs with that message showing up on the PC after Microsoft had generously injected their own driver over the installed ones. Reinstalling the drivers solved it in my situation.

[tibbs]

Re: IM 430 NO PAPER

This message is on the machine not on the PC.

[slimslob]

Re: IM 430 NO PAPER

I have had entry level machines where the switch would go bad and cause that. If I didn't have a switch with me I would bypass the switch so the customer could use the machine until I could get back the nest day. Just told them if they got a jam message to check if the paper was out before calling me.