c3004 sometimes random black dots in center and offset

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  • Mark Bbb
    Service Manager

    1,000+ Posts
    • Jun 2012
    • 1662

    c3004 sometimes random black dots in center and offset

    Offset: 3,74" or 9,5 cm interval.
    A pattern (width 0,18" or 0,5 cm) of black dots (at random places) exact in the center of the printout.
    This band is formed in the direction of the paper movement (not transverse).
    total counter: 429K
    Only the ITB cl unit has been replaced.
    I have looked in the S.M. for this 3,75" interval, can't find it.
    Can you help us?
    Thank you.
  • davel
    Technician

    1,000+ Posts
    • Oct 2011
    • 1045

    #2
    Re: c3004 sometimes random black dots in center and offset

    Replace the rest of the PM parts.

    Comment

    • FrohnB
      Service Manager

      Site Contributor
      1,000+ Posts
      • Jul 2017
      • 1919

      #3
      Re: c3004 sometimes random black dots in center and offset

      Service manual says the Drums and Fusing sleeve are the same diameter - 94.2 mm - which is 9.42 cm or about 3.71".
      I would start with those first - K Drum, and Fusing sleeve.
      Omertà

      Comment

      • Mark Bbb
        Service Manager

        1,000+ Posts
        • Jun 2012
        • 1662

        #4
        Re: c3004 sometimes random black dots in center and offset

        Originally posted by FrohnB
        Service manual says the Drums and Fusing sleeve are the same diameter - 94.2 mm - which is 9.42 cm or about 3.71".
        I would start with those first - K Drum, and Fusing sleeve.
        Frohn, thank you!
        May i ask you where to find these info in the s.m.?

        Comment

        • FrohnB
          Service Manager

          Site Contributor
          1,000+ Posts
          • Jul 2017
          • 1919

          #5
          Re: c3004 sometimes random black dots in center and offset

          Originally posted by Mark Bbb
          Frohn, thank you!
          May i ask you where to find these info in the s.m.?
          Under 'Troubleshooting' --> 'Image quality problems' --> 'When an abnormal image is created' - a page or two down from their gives a list of all the diameters for rollers and such.
          Omertà

          Comment

          • Mark Bbb
            Service Manager

            1,000+ Posts
            • Jun 2012
            • 1662

            #6
            Re: c3004 sometimes random black dots in center and offset

            Originally posted by FrohnB
            Under 'Troubleshooting' --> 'Image quality problems' --> 'When an abnormal image is created' - a page or two down from their gives a list of all the diameters for rollers and such.
            Thanks Frohn, found it.

            Today i replaced the F.U. ass'y, and the band of dots in the middel of the printout was solved.
            But not the offset, that would be very likely the pcu BK, which i will replace tomorrow (stock 0).
            In my experience with the old models, i would have thought that the dots would be the pcu and the offset the F.U.
            But no, no, no ... these are modern times.

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 35057

              #7
              Re: c3004 sometimes random black dots in center and offset

              Originally posted by Mark Bbb
              Thanks Frohn, found it.

              Today i replaced the F.U. ass'y, and the band of dots in the middel of the printout was solved.
              But not the offset, that would be very likely the pcu BK, which i will replace tomorrow (stock 0).
              In my experience with the old models, i would have thought that the dots would be the pcu and the offset the F.U.
              But no, no, no ... these are modern times.
              I have found over the years that offsetting can very frequently be the pdcu. If the developer is slightly over toned it can place more toner on the drum than the cleaning blade can remove in one pass. One thing that you can try is reducing the toner density in the developer and slightly increasing the transfer current. The attached document has the settings for older models but the specific SP numbers were changed with the Cxx03 models. Service Program (SP) Settings.pdf

              Comment

              • mga
                Copier Technician

                Site Contributor
                1,000+ Posts
                • Dec 2010
                • 1393

                #8
                Re: c3004 sometimes random black dots in center and offset

                Originally posted by Mark Bbb
                Offset: 3,74" or 9,5 cm interval.
                A pattern (width 0,18" or 0,5 cm) of black dots (at random places) exact in the center of the printout.
                This band is formed in the direction of the paper movement (not transverse).
                total counter: 429K
                Only the ITB cl unit has been replaced.
                I have looked in the S.M. for this 3,75" interval, can't find it.
                Can you help us?
                Thank you.

                Samples would be good
                Also if that machine has done 429k you probably find the pcu would of already been replaced was it a oem one
                Regards Mark

                FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

                RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

                https://copierservices.simdif.com

                Comment

                • Mark Bbb
                  Service Manager

                  1,000+ Posts
                  • Jun 2012
                  • 1662

                  #9
                  Re: c3004 sometimes random black dots in center and offset

                  Originally posted by mga
                  Samples would be good
                  Also if that machine has done 429k you probably find the pcu would of already been replaced was it a oem one
                  Correct, but .... you know

                  Comment

                  • Mark Bbb
                    Service Manager

                    1,000+ Posts
                    • Jun 2012
                    • 1662

                    #10
                    Re: c3004 sometimes random black dots in center and offset

                    Replaced BK pcu this morning.
                    Few ours ago customer called: problem with the band of black dots in the center of the page, is back (not the offset).
                    Developer-box is my next best guess.
                    I which i could upload pictures, but for some reason i don't understand, i can't!
                    I'm afraid i need to contact "make a which foundation" for that.

                    Comment

                    • Mark Bbb
                      Service Manager

                      1,000+ Posts
                      • Jun 2012
                      • 1662

                      #11
                      Re: c3004 sometimes random black dots in center and offset

                      Originally posted by mga
                      Samples would be good
                      Also if that machine has done 429k you probably find the pcu would of already been replaced was it a oem one
                      I try (again) to upload a test chart page with the dots.KAC c3004 dots center.pdf

                      Comment

                      • Gary k
                        Technician
                        • Jan 2020
                        • 10

                        #12
                        Re: c3004 sometimes random black dots in center and offset

                        tech bulletin DAOC-034 there is a warp in the developer housing. Ricoh has a mylar to fix the issue Part# M0AJ3135

                        Comment

                        • Mark Bbb
                          Service Manager

                          1,000+ Posts
                          • Jun 2012
                          • 1662

                          #13
                          Re: c3004 sometimes random black dots in center and offset

                          These dots in the center will only appear at multi print.
                          Replaced developerbox today.
                          Waiting to see if it is solved...

                          Comment

                          • Mark Bbb
                            Service Manager

                            1,000+ Posts
                            • Jun 2012
                            • 1662

                            #14
                            Re: c3004 sometimes random black dots in center and offset

                            Originally posted by Gary k
                            tech bulletin DAOC-034 there is a warp in the developer housing. Ricoh has a mylar to fix the issue Part# M0AJ3135
                            Jep, that was the issue. Thank you for sharing.

                            Comment

                            • mga
                              Copier Technician

                              Site Contributor
                              1,000+ Posts
                              • Dec 2010
                              • 1393

                              #15
                              Re: c3004 sometimes random black dots in center and offset

                              Originally posted by Gary k
                              tech bulletin DAOC-034 there is a warp in the developer housing. Ricoh has a mylar to fix the issue Part# M0AJ3135
                              I think it's RTB rd239095 and part number M0AJ3138
                              Regards Mark

                              FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

                              RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

                              https://copierservices.simdif.com

                              Comment

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