SP 4510DN with SC899

[Gift]

Re: SP 4510DN with SC899

Haven read the whole story here but recently I have SC899 issues if the customers print PDF files from firefox internal pdf viewer or MacOS "preview" viewer. Usually Firmware doesn't really fix print-job related SC899 problems even if the Firmware changlelog states otherwise.

if the customer uses more printers perhaps you can swap 2 of them among each other to see if the problem sticks with the place or with the printer.

[marvin-vegan]

Re: SP 4510DN with SC899

Concerning the HDD, I have attached two guides which you can check on call or remote assist. If the right side of the cover is bulky - HDD is presented. This is not the default option, it has to be added manually when installing HDD.

IMG_4362.JPG

Also, if you have access to Web image monitor, printers with installed HDD have more functions, especially stored jobs as you see at screenshots (hope after click they will fully enlarge : )

HDD.jpg

[KenB]

Re: SP 4510DN with SC899

That's not a bad call either, I just checked, Java is an option for this model, I haven't, personally, seen SC899 caused by Java, it's usually been SC997 in my experience, but I don't doubt that you've seen it. I don't believe they are using any software solution, but I will check. And I've just looked at when the latest Java firmware was released, about 2 weeks before this became an issue , and the last technician didn't update Java. Of course, that doesn't mean Java is installed, but we now have a good starting point.

A bit more detail on my previous post...my customer had about 400 SP5210s scattered around the country. About 1/3 of them had the issue, maybe less. They were all installed over a 6 month or so timeframe.

We went nuts for over a month trying to find the problem, updating and re-updating firmware, swapping boards, etc...

It took a while to realize that they all had Java cards, because the plan was to eventually run a few possible different softwares on them. While we felt that removing the cards was an option, we chose against it, as the cards getting lost would be unavoidable. (We all know how that works.) Keeping them in place (if possible) made much more sense.

The Java was only one version behind at the time.

We updated a few of the worst offenders, and the problem disappeared on them. We eventually updated the entire fleet wil no issues, although getting that many machines done was a bit daunting. Fortunately, we were able to do it all remotely.

[slimslob]

Re: SP 4510DN with SC899

When I stated "SC899 is always related to printer driver/network controller firmware." I meant:

This error is related to: 1/ PRINTER DRIVER = means, if you change the printer driver as I said, for example from PCL6 to PCL5, error might vanish.

2/ network (firmware) - means some of the firmwares named "network support", "printers", and so.

3/ controler firmware - means the SYSTEM/COPY named firmware.

Do not be so harsh to correct others, sometimes it is just a different language right?

And because this model has no scanner (since it's printer) I did not mentioned the scanner firmware. But yes, in some cases, for example for MP C305SF the first firmwares that come out from vendor sometimes end up at SC899/SC819 when scanning at certain parametrs (duplex, JPEG, 300DPI,etc). Corrected by SYSTEM/COPY firmware again (even if caused by scanner app - since it's part of SYSTEM/COPY fw)

Above all, this SC can be often caused by faulty controller itself, faulty NVRAM or even DDRAM. If you use extended features = another possible cause of trouble. In my previous response I tried to say what is the most likely the cause of the problem as of my experience.

The problem is that in your first post you stated "SC899 is always related to printer driver/network controller firmware" which is not true. You did not say that it applied to a printer only model. I provided proof that there are other reasons that can cause SC899.

[marvin-vegan]

Re: SP 4510DN with SC899

The problem is that in your first post you stated "SC899 is always related to printer driver/network controller firmware" which is not true. You did not say that it applied to a printer only model. I provided proof that there are other reasons that can cause SC899.

I think I explained enough what I meant. I answered the questions stated in first place - related to printer model. If you want to correct people here to show them you are something better, serve yourself. If it makes you feel better.

Not that hard to search through the Ricoh knowledge base and type: "SC899". It will give you about 427answers and occurrences of that word in every bulletin, service manual description, firmware release notes and whatsoever.. Yes, monkey can copypaste all those answers as you did, correct.

Snímek obrazovky 2021-01-12 v�19.35.10.jpg

But I thought the practice and more relevant answers are better then "theory based on general full text search".. See the other posts, people share their own personal experience covering real cases in field.

[slimslob]

Re: SP 4510DN with SC899

Haven read the whole story here but recently I have SC899 issues if the customers print PDF files from firefox internal pdf viewer or MacOS "preview" viewer. Usually Firmware doesn't really fix print-job related SC899 problems even if the Firmware changlelog states otherwise.

I love Firefox but I hate their internal PDF viewer. Same with most browsers. There are a number of features of Acrobat that you lose using a browser.

if the customer uses more printers perhaps you can swap 2 of them among each other to see if the problem sticks with the place or with the printer.

We had a problem with a MP C3503 out at the Hyundai Kia West Coast Proving grounds. They had 4 of them but only one with a problem, the one outside the Engineering office. Our junior tech got the to agree to swap that one another one, including swapping the IP addresses. The problem stayed with the location. The only explanation we could come with was it had to do with an font character that the C3503 could not resolve. It only occurred when there were engineers visiting from South Korea.

[slimslob]

Re: SP 4510DN with SC899

I think I explained enough what I meant. I answered the questions stated in first place - related to printer model. If you want to correct people here to show them you are something better, server yourself. If it makes you feel better.

Not that hard to search through the Ricoh knowledge base and type: "SC899". It will give you about 427answers and occurrences of that word in every bulletin, service manual description, firmware release notes and whatsoever.. Yes, monkey can copypaste all those answers as you did, correct.

[ATTACH=CONFIG]47841[/ATTACH]

But I thought the practice and more relevant answers are better then "theory based on general full text search".. See the other posts, people share their own personal experience covering real cases in field.

You still did not specify in your first post that you were referring to printer only models. And you definitely did not specify "with this model." Words have meaning and the word always that you used means always. It is an absolute. Your reaction to my first reply is what was rude.

[Phil B.]

Re: SP 4510DN with SC899

Your reaction to my first reply is what was rude.

+1

[Debs1964]

Re: SP 4510DN with SC899

The problem is that in your first post you stated "SC899 is always related to printer driver/network controller firmware" which is not true. You did not say that it applied to a printer only model. I provided proof that there are other reasons that can cause SC899.

[slimslob]

Re: SP 4510DN with SC899

I was not trying to prove anything. I just felt that marvin-vegan using the absolute "always" could possibly mislead a junior tech. Maybe not on this thread but continued use of absolutes in the future might. Call me a grammar cop if you want but I have a lot of family, friends and former Army Reserve members who h ave hammered me on grammar, so it has been a learned trait.

[KenB]

[marvin-vegan]

Re: SP 4510DN with SC899

I was not trying to prove anything. I just felt that marvin-vegan using the absolute "always" could possibly mislead a junior tech. Maybe not on this thread but continued use of absolutes in the future might. Call me a grammar cop if you want but I have a lot of family, friends and former Army Reserve members who h ave hammered me on grammar, so it has been a learned trait.

In our country, we call it "grammatical nazi" Don't take it personally though Keep in mind, I am not a native speaker. Just guy trying to help

Your reaction to my first reply is what was rude.

I apologize if I touch your feelings.

I was not trying to prove anything. I just felt that marvin-vegan using the absolute "always" could possibly mislead a junior tech. Maybe not on this thread but continued use of absolutes in the future might.

OOuu kay, next time I will try to be more precise. "Always" meant, "always for me", "always for printer models". I agree that word "always" is sometimes misleading, but remember, this is just discussion web, engineers of all the world trying to give their best knowledge, so it will never be 100% objective, most of times subjective point of view of author. These pages are merely a blend of free thoughts, not official vendor support. If somebody here suggests a possible cause of problem and subsequent solution (worked in author's case), your junior tech will try that mentioned procedure as one of attempts to solve the problem. If that would not work, he will then move to another workaround and so on. Classical procedures, then you try some more solutions, eliminating those nonsense ones at first but when you run out of solutions, you will start to test those non-likely to be solutions

And for Debs, thank you again for your support! I hope you will success with some of these helps, please let us know

I think it's good to support newcomers, encourage them for posting and discussing and not to insult them (because somebody non-intentionally touched your feeling due to different language, after all this is international website, people from all around the world meet here. Engineer from U.S. can have same problems as guy in old continent ) So we should find the way how to communicate with each other, not looking for differences (even in language). Especially for people hanging here for years, defending their territory as something belonging only to them (no offense, please I beg you, do not react to this comment)

[slimslob]

Re: SP 4510DN with SC899

In the US the term "Grammar Nazi" is also used but I did not f eel the term Nazi would be an appropriate term to use.

[Gift]

Re: SP 4510DN with SC899

I love Firefox but I hate their internal PDF viewer. Same with most browsers. There are a number of features of Acrobat that you lose using a browser.



We had a problem with a MP C3503 out at the Hyundai Kia West Coast Proving grounds. They had 4 of them but only one with a problem, the one outside the Engineering office. Our junior tech got the to agree to swap that one another one, including swapping the IP addresses. The problem stayed with the location. The only explanation we could come with was it had to do with an font character that the C3503 could not resolve. It only occurred when there were engineers visiting from South Korea.

Always nice if the customer is coorperative when it comes to trying such things out. Back then most printers did just put out ASCII garbage or PCL Error Messages when a printjob couldn't be handled. Oftenyou had to tick some sort of "render true type fonts as bitmap" option in the driver and you where good to go.

[Debs1964]

Re: SP 4510DN with SC899

I won't be going on site, I'm doing remote assist at the moment, and it's not in my area if I was in the field. I just want to find possible solutions for when visitors are allowed back on site, so I can point the engineer in, hopefully, the right direction