Ricoh pro 5100s - enabling gw controller SP - gettting sc899 ?

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  • Jedi Ben
    Senior Engineer

    50+ Posts
    • Jul 2016
    • 73
    #1

    Ricoh pro 5100s - enabling gw controller SP - gettting sc899 ?

    Hi Guys,

    we have a customer that want their 5100 direct printing. they have there cat 5 in the network slot there fiery is connected and working ok. I have installed a pcl6 correct driver. it pings the copier ip 192.168.1.200 there fiery ends with 103, i have done the sp 5895-001 put that back to 0.
    when you power off copier switch it back on get sc899 - software error. cant figure this out.

    any help would be great
    ben
    Tags: back, copier, fiery, power, sc899
    • eccelobo
      Trusted Tech

      Site Contributor
      100+ Posts
      • May 2013
      • 113
      #2
      Re: Ricoh pro 5100s - enabling gw controller SP - gettting sc899 ?

      You need to set SP5193-001 in "1", and SP5895-001 in "1", then switch off and on the copier. Check with another ethernet cable if it fails again. Good Luck!

        Comment

        • skinnyb
          Trusted Tech

          250+ Posts
          • Jul 2008
          • 291
          #3
          Re: Ricoh pro 5100s - enabling gw controller SP - gettting sc899 ?

          The native printer and fiery cannot co exist. You can enable native (GW) scanning but print will fail. Also the Fiery gigabit card has to be removed and the above sp programs switched. The error is probably because there is a mismatch.

          Sent from my LM-V405 using Tapatalk

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 35057
              #4
              Re: Ricoh pro 5100s - enabling gw controller SP - gettting sc899 ?

              SC899 is most likely being caused by a corrupted print job. As long as that job is still queued to be printed, when you turn the copier back on the error will be generated, AGAIN. To verify, turn the Pro 5100 off, disconnect the network cable and turn the Pro 5100 back on. If I am correct the error will not occur until you reconnect the cable and you will need to determine what computer the job is coming from. Quite possibly someone trying to print a web page that has strange font or moving image the 5100 can not interpret. If it is they can try print preview and print the page from the preview screen. Make sure all firmware is up to date as SC899 is often firmware related.

                Comment

                • Jedi Ben
                  Senior Engineer

                  50+ Posts
                  • Jul 2016
                  • 73
                  #5
                  Re: Ricoh pro 5100s - enabling gw controller SP - gettting sc899 ?

                  Originally posted by skinnyb
                  The native printer and fiery cannot co exist. You can enable native (GW) scanning but print will fail. Also the Fiery gigabit card has to be removed and the above sp programs switched. The error is probably because there is a mismatch.

                  Sent from my LM-V405 using Tapatalk
                  Hi thanks for the reply, appreciated it.
                  so what your saying the copier can only use one or the other. i presume it has a direct cat 5 cable in the network socket to just read the meter readings and toner levels etc on its printmib software

                  ben

                    Comment

                    • Jedi Ben
                      Senior Engineer

                      50+ Posts
                      • Jul 2016
                      • 73
                      #6
                      Re: Ricoh pro 5100s - enabling gw controller SP - gettting sc899 ?

                      Originally posted by slimslob
                      SC899 is most likely being caused by a corrupted print job. As long as that job is still queued to be printed, when you turn the copier back on the error will be generated, AGAIN. To verify, turn the Pro 5100 off, disconnect the network cable and turn the Pro 5100 back on. If I am correct the error will not occur until you reconnect the cable and you will need to determine what computer the job is coming from. Quite possibly someone trying to print a web page that has strange font or moving image the 5100 can not interpret. If it is they can try print preview and print the page from the preview screen. Make sure all firmware is up to date as SC899 is often firmware related.
                      you have just put a light bulb in my mind. i have had this on a pmc machine with sc899! a corrupted job was in a pc spool. i am going back to site next week. to sort other problems. i will look in to my 1st fault post above as well

                      thanks
                      ben

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                        • ThePomqueteer
                          Technician

                          50+ Posts
                          • Sep 2016
                          • 73
                          #7
                          Re: Ricoh pro 5100s - enabling gw controller SP - gettting sc899 ?

                          I've only worked with a few Fiery's but I'm fairly certain you just download the Fiery controller driver off the Ricoh website and then for the IP put the IP of the fiery. Then when they want to direct print without going through command centre they just select the Fiery printer in their list.

                          When you search for drivers on the 5100s the fiery engine driver should show up as well.

                          proc5100.PNG

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                            • skinnyb
                              Trusted Tech

                              250+ Posts
                              • Jul 2008
                              • 291
                              #8
                              Re: Ricoh pro 5100s - enabling gw controller SP - gettting sc899 ?

                              Originally posted by Jedi Ben
                              Hi thanks for the reply, appreciated it.
                              so what your saying the copier can only use one or the other. i presume it has a direct cat 5 cable in the network socket to just read the meter readings and toner levels etc on its printmib software

                              ben
                              Yes. Meter reads, and native scan (ie using the native scanner screen and not fiery scan). Printer, the Fiery "replaces" the embedded print controller so to speak. You can disable the fiery in SP and remove the Gigabit NIC card and use embedded (never actually tried on this model but that's how it is on all the others)

                              Sent from my LM-V405 using Tapatalk

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