firmware mpc3002 - we can no longer connect to "my-ricoh"

[Mark Bbb]

Can anyone provide me with the latest firmware of mpc3002? We can no longer enter 'my-ricoh' since it is now 'iLearn' and there are some issues with the transformation.
Thank you in advance! This is the problem a customer faces. I think it is a firmware related issue.

As always, i can't upload any picture, pretty annoying!

[Mark Bbb]

Re: firmware mpc3002 - we can no longer connect to "my-ricoh"

ok, already got it. Thank you.

[Debs1964]

Re: firmware mpc3002 - we can no longer connect to "my-ricoh"

I don't think that's firmware, I bet it's only when printing jpegs, it's the latest windows update that caused it

[Mark Bbb]

Re: firmware mpc3002 - we can no longer connect to "my-ricoh"

I don't think that's firmware, I bet it's only when printing jpegs, it's the latest windows update that caused it

Debs, indeed, wright you are, it begun after the visit of the IT'er...
What to do?

[Debs1964]

Re: firmware mpc3002 - we can no longer connect to "my-ricoh"

Debs, indeed, wright you are, it begun after the visit of the IT'er...
What to do?

Realistically, you don't need to do anything, unless you also do their IT for them as the issue lays with their PC, not the printer, but the solution is to, either, uninstall the latest windows update, or apply the hotfixes that Microsoft released yesterday

[Mark Bbb]

Re: firmware mpc3002 - we can no longer connect to "my-ricoh"

Realistically, you don't need to do anything, unless you also do their IT for them as the issue lays with their PC, not the printer, but the solution is to, either, uninstall the latest windows update, or apply the hotfixes that Microsoft released yesterday

Thanks, Debb!

[Mark Bbb]

Re: firmware mpc3002 - we can no longer connect to "my-ricoh"

Realistically, you don't need to do anything, unless you also do their IT for them as the issue lays with their PC, not the printer, but the solution is to, either, uninstall the latest windows update, or apply the hotfixes that Microsoft released yesterday

Debs, the problem you describe is pc crash when printing on a Kyocera (at least, that is what there IT'er says)
Correct?

[Debs1964]

Re: firmware mpc3002 - we can no longer connect to "my-ricoh"

Debs, the problem you describe is pc crash when printing on a Kyocera (at least, that is what there IT'er says)
Correct?

Personally I haven't seen the blue screen of death, but I have seen many instances of white band/bands when printing jpegs, exactly as in the example you posted in your original post, I have been getting my customers to try printing a word document, which is always fine.

[Mark Bbb]

Re: firmware mpc3002 - we can no longer connect to "my-ricoh"

Personally I haven't seen the blue screen of death, but I have seen many instances of white band/bands when printing jpegs, exactly as in the example you posted in your original post, I have been getting my customers to try printing a word document, which is always fine.

I have phoned there IT'er and he says this hot-thing is only for Kyocera... I will call this person back he'd better be ware

[Debs1964]

Re: firmware mpc3002 - we can no longer connect to "my-ricoh"

I have phoned there IT'er and he says this hot-thing is only for Kyocera... I will call this person back he'd better be ware

In which case, they need to uninstall the latest update. I only do Ricoh, and I have cleared at least 10 calls so far this week for exactly your fault

[BillyCarpenter]

Re: firmware mpc3002 - we can no longer connect to "my-ricoh"

In which case, they need to uninstall the latest update. I only do Ricoh, and I have cleared at least 10 calls so far this week for exactly your fault

This is about the 3rd time you've told him this. Good luck.

[Mark Bbb]

Re: firmware mpc3002 - we can no longer connect to "my-ricoh"

This is about the 3rd time you've told him this. Good luck.

Do we have an issue, boy?

[Zaxxon]

Re: firmware mpc3002 - we can no longer connect to "my-ricoh"

Got this issue too today no need to update machine. Only image print as Debs describes and word print perfect.

[sandmanmac]

Re: firmware mpc3002 - we can no longer connect to "my-ricoh"

In which case, they need to uninstall the latest update. I only do Ricoh, and I have cleared at least 10 calls so far this week for exactly your fault

100%
I only do Ricoh myself, and I'm a 1 person operation and have had at least a dozen calls myself for everything - from this issue, to Blue screen, to No response at all from the printer.
Thanks MS!!! (Second time in about 8 months!!!!)

[Mark Bbb]

Re: firmware mpc3002 - we can no longer connect to "my-ricoh"

For all certainty I have updated the firmware on this c3002.
The problem remains.
We have done a forced Windows update, also no good.
I guess customer just have to wait or go back to a previous state of windows '10 update.