IM C4500 powers off on it's own

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  • Dark Helmet
    Senior Tech

    Site Contributor
    VIP Subscriber
    500+ Posts
    • May 2009
    • 771
    #1

    IM C4500 powers off on it's own

    Howdy folks,

    Customers power went out then back on. Copier won't boot up now. It gets to the circle showing starting up then a screen with the red bar saying shutting down happens and it just shuts down. Had customer unplug machine and hit power switch 3 times. No dice.

    Anybody else seen this? We are thinking HDD or smart op firmware.

    Thanks
    Evil will always triumph because good is dumb.
    Tags: power, shuts, switch, times
    • mga
      Copier Technician

      Site Contributor
      1,000+ Posts
      • Dec 2010
      • 1393
      #2
      Re: IM C4500 powers off on it's own

      Originally posted by Lawrence
      Howdy folks,

      Customers power went out then back on. Copier won't boot up now. It gets to the circle showing starting up then a screen with the red bar saying shutting down happens and it just shuts down. Had customer unplug machine and hit power switch 3 times. No dice.

      Anybody else seen this? We are thinking HDD or smart op firmware.

      Thanks
      There's a bulletin about this also sc672
      Regards Mark

      FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

      RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

      https://copierservices.simdif.com

        Comment

        • mga
          Copier Technician

          Site Contributor
          1,000+ Posts
          • Dec 2010
          • 1393
          #3
          Re: IM C4500 powers off on it's own

          Hope this helps good luck
          Attached Files
          Regards Mark

          FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

          RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

          https://copierservices.simdif.com

            Comment

            • Dark Helmet
              Senior Tech

              Site Contributor
              VIP Subscriber
              500+ Posts
              • May 2009
              • 771
              #4
              Re: IM C4500 powers off on it's own

              Originally posted by mga
              There's a bulletin about this also sc672
              Just checked those TSB, Affected machines are 2020 of June and older. Mine is made Feb 2021. With the power event it does sound like that fuse could of died however. We are going out tomorrow morning to see.

              Thanks
              Evil will always triumph because good is dumb.

                Comment

                • mga
                  Copier Technician

                  Site Contributor
                  1,000+ Posts
                  • Dec 2010
                  • 1393
                  #5
                  Re: IM C4500 powers off on it's own

                  Originally posted by Lawrence
                  Just checked those TSB, Affected machines are 2020 of June and older. Mine is made Feb 2021. With the power event it does sound like that fuse could of died however. We are going out tomorrow morning to see.

                  Thanks
                  Good luck
                  Regards Mark

                  FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

                  RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

                  https://copierservices.simdif.com

                    Comment

                    • Dark Helmet
                      Senior Tech

                      Site Contributor
                      VIP Subscriber
                      500+ Posts
                      • May 2009
                      • 771
                      #6
                      Re: IM C4500 powers off on it's own

                      Just a follow up:
                      Even with the upgraded board in the machine, controller still resolved the issue.
                      Evil will always triumph because good is dumb.

                        Comment

                        • Mark Bbb
                          Service Manager

                          1,000+ Posts
                          • Jun 2012
                          • 1662
                          #7
                          Re: IM C4500 powers off on it's own

                          Insurance matter. We call such machines 'totally unreliable' after a power breakdown.

                            Comment

                            • DELCOM
                              Junior Member
                              • Sep 2017
                              • 2
                              #8
                              Re: IM C4500 powers off on it's own

                              Got this problem today on a IM C6000

                              After swapping the smart op with no result and was about to order a new controller board
                              We found out it was only a bad ram stick.


                              (I kept the 2gb rams from machine that need the upgrade to work with a fiery.)

                              Hope this can help anyone !

                                Comment

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