@Remote Problems

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • Exodia-P4
    Trusted Tech

    100+ Posts
    • Jan 2023
    • 123
    #1

    @Remote Problems

    Hello everybody

    We have a lot of problem with @Remote, we dont receive end alerts from toners on a lot of printers... But we have the counter
    The network parameters are ok, the after-sales service communication test work, the sp parameters are ok (SP-5051-001 : 1 / SP-5507-080 : 1 / SP-5507-081 : 20% / SP-5507-082 : 20%).
    I initialize the @Remote certificate in 2048bits (SP-5870-004 / SP-5870-3)x2... All printers are updated
    The problems occurs on the 03/04 series and IMC.
    For the majority, the toner is not OEM...
    Do you have any ideas where does the problem come from ?

    Thank you
    Tags: None
    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 37047
      #2
      Have you used the @Remote GUI to set those up?

        Comment

        • Exodia-P4
          Trusted Tech

          100+ Posts
          • Jan 2023
          • 123
          #3
          Originally posted by slimslob
          Have you used the @Remote GUI to set those up?
          Yes, on the web page. I always do that

            Comment

            • UNICORNico
              Trusted Tech

              250+ Posts
              • May 2018
              • 308
              #4
              Originally posted by Exodia-P4
              Hello everybody
              We have a lot of problem with @Remote, we dont receive end alerts from toners on a lot of printers... But we have the counter
              The network parameters are ok, the after-sales service communication test work, the sp parameters are ok (SP-5051-001 : 1 / SP-5507-080 : 1 / SP-5507-081 : 20% / SP-5507-082 : 20%).
              I initialize the @Remote certificate in 2048bits (SP-5870-004 / SP-5870-3)x2... All printers are updated
              The problems occurs on the 03/04 series and IMC.
              For the majority, the toner is not OEM...
              Do you have any ideas where does the problem come from ?
              Thank you
              Ricoh Japan, I seem to remember that it issued a circular, with a change in the internal maintenance services for technical teams. Ricess / Octopus / @Remote?

              I don't remember correctly if "@Remote" was among these internal improvements due to scalability issues for the central servers (in Japan), but I wouldn't rule it out.
              "ALL WILL BE WELL" The battle cry that most inspires me to follow, from the DC's Comic character that I admire the most. And I feel satisfied with being better every day, and with using Gnu-Linux as my usual Operating System.Apologies for my English, it's not my mother tongue and I'm helping the translator.
                👍 1

                Comment

                • slimslob
                  Retired

                  Site Contributor
                  25,000+ Posts
                  • May 2013
                  • 37047
                  #5
                  Originally posted by Exodia-P4
                  Hello everybody

                  We have a lot of problem with @Remote, we dont receive end alerts from toners on a lot of printers... But we have the counter
                  The network parameters are ok, the after-sales service communication test work, the sp parameters are ok (SP-5051-001 : 1 / SP-5507-080 : 1 / SP-5507-081 : 20% / SP-5507-082 : 20%).
                  I initialize the @Remote certificate in 2048bits (SP-5870-004 / SP-5870-3)x2... All printers are updated
                  The problems occurs on the 03/04 series and IMC.
                  For the majority, the toner is not OEM...
                  Do you have any ideas where does the problem come from ?

                  Thank you
                  I wonder if the fact that you're using toner that is not Genuine Ricoh just might be the problem? On the newer models more information is available to the @Remote server which might include toner chip information. Ricoh just might have decided that for those dealers that are not providing Genuine Ricoh to their customers will not be notified when customers need toner.

                  You could try setting up email notification in WIM.
                    👍 2

                    Comment

                    • Exodia-P4
                      Trusted Tech

                      100+ Posts
                      • Jan 2023
                      • 123
                      #6
                      Originally posted by slimslob

                      I wonder if the fact that you're using toner that is not Genuine Ricoh just might be the problem? On the newer models more information is available to the @Remote server which might include toner chip information. Ricoh just might have decided that for those dealers that are not providing Genuine Ricoh to their customers will not be notified when customers need toner.

                      You could try setting up email notification in WIM.
                      It 's maybe that... Its the only solution that I think...

                      For the mail notification Its very boring to do this on +/-1000 printers, especialy that while we paid for @remote

                        Comment

                        Previous template Next
                        Working...