I was called to attend a Ricoh printer (C4503) that was printing misaligned images after the first copy or so.
Upon inspection I noticed that there was a considerable amount of magenta toner build-up on the transfer belt. After spending some time cleaning it, the printer started to work just fine. However, I have just been told that the issue has come back.
I know that the people using this printer don't bother changing paper thickness, because "it just works", and that obviously has only made things worse. Having said that, the transfer belt is already on 500k copies.
Would a new transfer belt and cleaning unit fix the issue or could the toner build-up be an indication of a different issue? The toner has already been replaced so unlikely to be the culprit.
Upon inspection I noticed that there was a considerable amount of magenta toner build-up on the transfer belt. After spending some time cleaning it, the printer started to work just fine. However, I have just been told that the issue has come back.
I know that the people using this printer don't bother changing paper thickness, because "it just works", and that obviously has only made things worse. Having said that, the transfer belt is already on 500k copies.
Would a new transfer belt and cleaning unit fix the issue or could the toner build-up be an indication of a different issue? The toner has already been replaced so unlikely to be the culprit.
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