MP 4002 and SR3110 does not staple, only printing

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  • UNICORNico
    Trusted Tech

    250+ Posts
    • May 2018
    • 309

    MP 4002 and SR3110 does not staple, only printing

    Good dear colleagues.


    Today I have a curious topic with an MP 4002 and SR3110.


    Stapling and punching in "copy mode" works without problem, but when it is printing, the device DOES NOT STAPLE.


    Both machine and classifier, are updated and are using the most current drivers.


    Can there be an internal configuration parameter that disables stapling when printing?


    Best regards.
    "ALL WILL BE WELL" The battle cry that most inspires me to follow, from the DC's Comic character that I admire the most. And I feel satisfied with being better every day, and with using Gnu-Linux as my usual Operating System.Apologies for my English, it's not my mother tongue and I'm helping the translator.
  • mikadonovan
    Senior Tech

    Site Contributor
    2,500+ Posts
    • May 2008
    • 2936

    #2
    Re: MP 4002 and SR3110 does not staple, only printing

    Go to devices and printers on the computer, right click the printer and select printer properties. Look under the accessories tab and make sure correct finisher has been added.
    NEVER ASSUME ANYTHING

    Comment

    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 35021

      #3
      Re: MP 4002 and SR3110 does not staple, only printing

      Originally posted by mikadonovan
      Go to devices and printers on the computer, right click the printer and select printer properties. Look under the accessories tab and make sure correct finisher has been added.
      And if the driver is shared out by a print server it will only be available if added on the server. Had that problem with a hospital once.

      Comment

      • Mark Bbb
        Service Manager

        1,000+ Posts
        • Jun 2012
        • 1662

        #4
        Re: MP 4002 and SR3110 does not staple, only printing

        Originally posted by mikadonovan
        Go to devices and printers on the computer, right click the printer and select printer properties. Look under the accessories tab and make sure correct finisher has been added.
        or the print driver is not pcl6 Ricoh mp4002

        Comment

        • UNICORNico
          Trusted Tech

          250+ Posts
          • May 2018
          • 309

          #5
          Re: MP 4002 and SR3110 does not staple, only printing

          I am sorry to notify that it has not served me.
          The driver is PCL6, and in features the SR3110 is marked. Stapling is default, and still does not staple.
          So check to see if it could be something from Service Mode that is bypassing stapling when printing.
          "ALL WILL BE WELL" The battle cry that most inspires me to follow, from the DC's Comic character that I admire the most. And I feel satisfied with being better every day, and with using Gnu-Linux as my usual Operating System.Apologies for my English, it's not my mother tongue and I'm helping the translator.

          Comment

          • Mark Bbb
            Service Manager

            1,000+ Posts
            • Jun 2012
            • 1662

            #6
            Re: MP 4002 and SR3110 does not staple, only printing

            Erase driver and port, and reinstall the printer

            Comment

            • UNICORNico
              Trusted Tech

              250+ Posts
              • May 2018
              • 309

              #7
              Re: MP 4002 and SR3110 does not staple, only printing

              Originally posted by Mark Bbb
              Erase driver and port, and reinstall the printer
              Thank you for your suggestions. I will try them. (Although the PCL6 are installed recently, since before there were the "Microsoft Universals")
              With regard to the "server" thing, there is no server that manages the printing issue, since the print drivers are installed locally on all PCs.
              "ALL WILL BE WELL" The battle cry that most inspires me to follow, from the DC's Comic character that I admire the most. And I feel satisfied with being better every day, and with using Gnu-Linux as my usual Operating System.Apologies for my English, it's not my mother tongue and I'm helping the translator.

              Comment

              • Mark Bbb
                Service Manager

                1,000+ Posts
                • Jun 2012
                • 1662

                #8
                Re: MP 4002 and SR3110 does not staple, only printing

                Originally posted by UNICORNico
                Thank you for your suggestions. I will try them. (Although the PCL6 are installed recently, since before there were the "Microsoft Universals")
                With regard to the "server" thing, there is no server that manages the printing issue, since the print drivers are installed locally on all PCs.
                Connect your lap top, same problem?

                Comment

                • UNICORNico
                  Trusted Tech

                  250+ Posts
                  • May 2018
                  • 309

                  #9
                  Re: MP 4002 and SR3110 does not staple, only printing

                  Originally posted by Mark Bbb
                  Connect your lap top, same problem?
                  Thanks for the suggestion. But the same thing happens on any other PC or Laptop.


                  Seriously I think that it must be something of internal configuration that does not allow to execute the stapling, from the printing.


                  I apologize for the delay in answering, since this client is not a priority, and I must attend other services. Nevertheless, I appreciate any suggestions.
                  "ALL WILL BE WELL" The battle cry that most inspires me to follow, from the DC's Comic character that I admire the most. And I feel satisfied with being better every day, and with using Gnu-Linux as my usual Operating System.Apologies for my English, it's not my mother tongue and I'm helping the translator.

                  Comment

                  • slimslob
                    Retired

                    Site Contributor
                    25,000+ Posts
                    • May 2013
                    • 35021

                    #10
                    Re: MP 4002 and SR3110 does not staple, only printing

                    Is there any message displayed when they try to staple? They may be trying to staple from a tray that stapling is turned off or trying to center staple to paper that is not short edge feed.

                    Comment

                    • UNICORNico
                      Trusted Tech

                      250+ Posts
                      • May 2018
                      • 309

                      #11
                      Re: MP 4002 and SR3110 does not staple, only printing

                      Originally posted by slimslob
                      Is there any message displayed when they try to staple? They may be trying to staple from a tray that stapling is turned off or trying to center staple to paper that is not short edge feed.
                      The stapling is enabled in all drawers. Otherwise, photocopying would NOT staple, but YES staple.
                      In all drawers it is indicated as normal paper of 80gr. with option of stapled and double-sided active.
                      The machine as soon as it receives the printing order (although this is the selected option to staple) it performs the work with total normality without indicating ANYTHING per screen, and WITHOUT STAPLING.
                      Obviously something happens here that is foreign to the driver and must be something internal to the device.
                      "ALL WILL BE WELL" The battle cry that most inspires me to follow, from the DC's Comic character that I admire the most. And I feel satisfied with being better every day, and with using Gnu-Linux as my usual Operating System.Apologies for my English, it's not my mother tongue and I'm helping the translator.

                      Comment

                      • slimslob
                        Retired

                        Site Contributor
                        25,000+ Posts
                        • May 2013
                        • 35021

                        #12
                        Re: MP 4002 and SR3110 does not staple, only printing

                        Originally posted by UNICORNico
                        The stapling is enabled in all drawers. Otherwise, photocopying would NOT staple, but YES staple.
                        In all drawers it is indicated as normal paper of 80gr. with option of stapled and double-sided active.
                        The machine as soon as it receives the printing order (although this is the selected option to staple) it performs the work with total normality without indicating ANYTHING per screen, and WITHOUT STAPLING.
                        Obviously something happens here that is foreign to the driver and must be something internal to the device.
                        If they can staple when copying, then the only thing internal to the machine would be firmware. Printer, PCL Language or Network

                        Comment

                        • UNICORNico
                          Trusted Tech

                          250+ Posts
                          • May 2018
                          • 309

                          #13
                          Re: MP 4002 and SR3110 does not staple, only printing

                          Thank you.


                          For something so obvious, and I didn't realize it.


                          Definitely another thing to add to the long list of "weird things that happen if you don't update the firmware" xD lol
                          "ALL WILL BE WELL" The battle cry that most inspires me to follow, from the DC's Comic character that I admire the most. And I feel satisfied with being better every day, and with using Gnu-Linux as my usual Operating System.Apologies for my English, it's not my mother tongue and I'm helping the translator.

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