Ricoh toner tech tip

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  • tonerhead
    Senior Tech

    500+ Posts
    • Sep 2009
    • 579

    Ricoh toner tech tip

    Today I had a service call for a Savin MP3555. The machine said add toner, the icon showed a full toner. Well of course someone took the empty toner out and reinserted it. Our replenish system did not order any toner for the machine. When I arrived the customer was begging me to get the machine running again. They had no additional toner on hand and they are 100 miles out.


    They do have an SP8400 which is the printer version of the copier and they did have an extra toner for that machine. Both machines are the same except for the scanner. The toner looked identical in size and shape except the printer toner had a brown housing and the copier had a black housing. The housings are keyed different so they can't be used in the other machine. Also the gear teeth in the housing have a different pitch from each other.


    I lucked out. By closer examination, I found that the gear and housing are screwed onto the toner tube itself. The gear and housing use a LEFT HAND THREAD. So if you grab the gear and turn it clockwise, it unscrews from the tube. I swapped the gear/housings and put the printer toner into the copier. It tonered up and the backed up prints and faxes started rolling out.


    I've noticed on several other Ricoh models, the toner from one machine to the next is similar tubes with different housings. I would speculate they come apart similarly.

    This info might come in handy in a pinch when you are stuck.
    I've proved mathematics wrong. 1 + 1 doesn't always equal 2.........


    Especially when it comes to sex
  • luca72
    Field Supervisor

    1,000+ Posts
    • Oct 2017
    • 1503

    #2
    Re: Ricoh toner tech tip

    Originally posted by tonerhead
    Today I had a service call for a Savin MP3555. The machine said add toner, the icon showed a full toner. Well of course someone took the empty toner out and reinserted it. Our replenish system did not order any toner for the machine. When I arrived the customer was begging me to get the machine running again. They had no additional toner on hand and they are 100 miles out.


    They do have an SP8400 which is the printer version of the copier and they did have an extra toner for that machine. Both machines are the same except for the scanner. The toner looked identical in size and shape except the printer toner had a brown housing and the copier had a black housing. The housings are keyed different so they can't be used in the other machine. Also the gear teeth in the housing have a different pitch from each other.


    I lucked out. By closer examination, I found that the gear and housing are screwed onto the toner tube itself. The gear and housing use a LEFT HAND THREAD. So if you grab the gear and turn it clockwise, it unscrews from the tube. I swapped the gear/housings and put the printer toner into the copier. It tonered up and the backed up prints and faxes started rolling out.


    I've noticed on several other Ricoh models, the toner from one machine to the next is similar tubes with different housings. I would speculate they come apart similarly.

    This info might come in handy in a pinch when you are stuck.
    they no longer know what to invent to make the consumables different, I put the yellow toner powder of an mpc2500, in the cartridge of my samsung x-press c430w, at home, and it works great
    "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

    Comment

    • DRichard
      Trusted Tech

      250+ Posts
      • May 2008
      • 482

      #3
      Re: Ricoh toner tech tip

      Originally posted by tonerhead
      Today I had a service call for a Savin MP3555. The machine said add toner, the icon showed a full toner. Well of course someone took the empty toner out and reinserted it. Our replenish system did not order any toner for the machine. When I arrived the customer was begging me to get the machine running again. They had no additional toner on hand and they are 100 miles out.


      They do have an SP8400 which is the printer version of the copier and they did have an extra toner for that machine. Both machines are the same except for the scanner. The toner looked identical in size and shape except the printer toner had a brown housing and the copier had a black housing. The housings are keyed different so they can't be used in the other machine. Also the gear teeth in the housing have a different pitch from each other.


      I lucked out. By closer examination, I found that the gear and housing are screwed onto the toner tube itself. The gear and housing use a LEFT HAND THREAD. So if you grab the gear and turn it clockwise, it unscrews from the tube. I swapped the gear/housings and put the printer toner into the copier. It tonered up and the backed up prints and faxes started rolling out.


      I've noticed on several other Ricoh models, the toner from one machine to the next is similar tubes with different housings. I would speculate they come apart similarly.

      This info might come in handy in a pinch when you are stuck.
      So...what do you charge the customer for this service?
      "Enjoy every sandwich."

      -- Warren Zevon

      Comment

      • tonerhead
        Senior Tech

        500+ Posts
        • Sep 2009
        • 579

        #4
        Re: Ricoh toner tech tip

        Originally posted by DRichard
        So...what do you charge the customer for this service?
        They are contract toner inclusive. No charge, glad to get them running. Should charge Ricoh though for the toner stupidity. Why can't they learn to chip black toner cartridges? Why do only color machines have chipped toner? And thirdly, why does the printer version have different toner than the copier even though they are the same engine?

        I know......it's all about the $$$$. We have to stock 2 toners instead of one.
        I've proved mathematics wrong. 1 + 1 doesn't always equal 2.........


        Especially when it comes to sex

        Comment

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