2518 Cannot Clear ANY counters

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  • copytech22
    Technician
    • Dec 2008
    • 33
    #1

    2518 Cannot Clear ANY counters

    I tried clearing the SC/Jam hist and Plotter Jam Hist on this machine today so I could tell which sensors were indicating jams (as the customer indicated they are happing in different spots) after pressing 1=Yes the machine indicated "ERROR !!!" all covers were closed and no jams were indicated on the op panel. I then tried to (as a test) clear the Original Jams then PM counter and received them same msg for both.

    ANY THOUGHTS or SUGGESTIONS
    I could not find any TSBs about this issue and FW is the latest version
    Tags: 2518, clear, counters, covers, shee
    • gstaylor
      Technician
      • Mar 2009
      • 12
      #2
      Sounds like there is a problem with the memory - have you tried switching it off and on again? (just kidding).

      Have you tried formatting the memory, alternativly printing out the SMC Sheets and resetting all counters. Failing that I would print the SMC Logging data and keep them with the machine as a base point.

      Hope this is slightly more than no help at all.

      Gareth
      _____________________________________________

      Knowledge is knowing a tomato is a fruit.
      Wisdom is knowing not to put it in a fruit salad.

      sigpic
      www.inception.co.uk
      www.inception-store.co.uk

        Comment

        • TonerMunkeh
          Professional Moron

          2,500+ Posts
          • Apr 2008
          • 3865
          #3
          You have to set the number to 1 then press and hold the button with the little picture of the man on it before you press #.

          The Russian C1 was the same.
          It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

          Hit it.

            Comment

            • iMind
              Vacuum Cleaning Expert

              1,000+ Posts
              • Mar 2008
              • 1116
              #4
              Originally posted by TonerMunkeh
              You have to set the number to 1 then press and hold the button with the little picture of the man on it before you press #.

              The Russian C1 was the same.
              Yep, photo mode
              sigpicWe can all Win, but at the end we all loose. Save the greyhound

                Comment

                • mikadonovan
                  Senior Tech

                  Site Contributor
                  2,500+ Posts
                  • May 2008
                  • 2931
                  #5
                  After entering 1, simultainiously press the original type and the OK key. It should say "action completed"
                  NEVER ASSUME ANYTHING

                    Comment

                    • copytech22
                      Technician
                      • Dec 2008
                      • 33
                      #6
                      Thankssssssssssss

                      That is the step I was Missing Pressing ORIGINAL TYPE before OK
                      Thanks for all of your help

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